Chidinma Esther Ndubuisi

Chidinma Esther iloka Abuja, Nigeria | - Linkedin |-SUMMARY A dedicated and results-driven professional with over 3 years of experience in virtual assistance, real estate, property management, customer service, and lead generation. Skilled in administrative assistant, managing short-term rental properties, optimizing guest experiences, and coordinating projects to ensure seamless operations. Recognized for consistently enhancing workflows, boosting customer satisfaction, and driving significant revenue growth. Proficient in leveraging advanced technologies and CRM tools to automate processes, streamline operations, and deliver measurable results. Adept at solving complex challenges, fostering client relationships, and contributing to organizational success through strategic planning and execution. EDUCATION AfricanLeadershipXcelerator(ALX)–Remote Certified Virtual Assistant Ahmadu Bello University Zaria–Kaduna,Nigeria Bachelor's Degree Human Kinetics WORK EXPERIENCE VirtualAssistant|AirbnbCo-host|ListingAgent Sleep in Properties – Remote, Nashville, US. July2024–November2024 December 2019– March2023 September2013–December2015 February2023-Present ● ● ● ● ● ● Successfullystreamlinedguestcommunication,respondingpromptlytoover100inquiriesandresolvingissueswitha 97% first-response resolution rate, maintaining a 100% guest satisfaction score. Providedoutstandingcustomerservicetoguests,ensuringtheirsatisfactionthroughouttheirstay,leadingto100% 5-star reviews and significantly improving guest retention. Coordinatedandoversawcleaningandmaintenanceschedules,achieving100%consistent5-starcleanlinessratings and a 30% improvement in operational efficiency. Expertlymanagedbookingoperationstoensureseamlesscheck-insandcheck-outs,achievingazero-delayrecordfor over 99% of guest stays. Optimizedpropertylistingsbyrefiningdescriptions,adjustingpricingstrategies,andenhancingvisualcontentto improve search visibility, resulting in a 25% increase in bookings and revenue. Analyzedmarkettrendstoimplementstrategicpricingadjustments,maintainingcompetitivepositioningandincreasing occupancy rates to over 90% while boosting revenue by 30%. VirtualAdministrativeAssistant March2023-Present MySocialboost – Remote ● Streamlinedemailmanagementbypromptlyrespondingtoinquiries,achievinga95%on-timeresponserateand improving client retention by over 80%. ● Developedandimplementedsocialmediacontentstrategies,drivingan80%increaseinengagementandexpanding ● the follower base by over 1000% for multiple clients. Scheduledandcoordinatedclientmeetingswiththesalesteam,maintaininga100%conflict-freeschedulingrecordand ● improving operational efficiency. Generatedover150qualifiedleadsmonthly,contributingtoover90%increaseinclientacquisitionsandsupporting ● overall revenue growth. ● Optimizedworkflowprocessesbycreatingdetailedtaskmanagementsystems,reducingadministrativeerrorsbyover 95%, and ensuring timely project execution. Managedclientrelationships,providingregularprogressupdatesandfosteringtrust,leadingtoa100%increasein client satisfaction ratings. ● UtilizedCRMtoolstotrackleadsandmonitorclientinteractions,enablingmoreefficientfollow-upsandanover90% improvement in conversion rates. DataEntrySpecialist|AirbnbArbitrageExpertandPropertyFinder November2023-Present Stayly – Remote, Las Vegas, US. ● ConductedcomprehensiveresearchandaccuratelyenteredpropertydetailsintoCRMandGoogleSheets,identifying over 100 profitable properties and successfully securing over 50+ Airbnb arbitrage properties for short-term rental on platforms like Airbnb, VRBO, Booking.com, and Furnished Finder driving significant portfolio growth and revenue expansion. ● Executedcold-callingcampaigns,negotiatingsubleaseagreementswithan85%closingsuccessrate,generatingover $100,000 in revenue. ● Providedactionableinsightsintomarkettrendsandpropertyperformance,enablingtheteamtorefinestrategiesand ● target 30% more profitable locations. Monitoredpropertyperformancemetrics,includingoccupancyrates,pricingstrategies,andmarkettrends,utilizing tools like AirDNA to enhance analysis and achieve a 100% improvement in data accuracy. RealEstateAgent|OnsiteSupervisor March2021-November2023 Starzz Properties – Lagos, Nigeria ● Conductedthoroughon-sitepropertyinspectionsandpreparedcomprehensivereports,ensuringadherenceto company standards and boosting client satisfaction by 100%. ● Followedupwithprospectiveclients,achievingover70%conversionratefrominquiriestosuccessfulpropertysales. ● ● ● Coordinatedmaintenanceandrepairactivities,ensuringpropertieswereconsistentlymarket-ready,reducing turnaround times by 30%. Providedclientswithprofessionalpropertytoursandprovideddetailedinformation,buildingtrustanddrivingan increase in customer referrals by over 75%. Collaboratedwiththesalesandmarketingteamstoalignpropertypresentationwithclientpreferences,contributingto an overall sales growth of over 100%. CERTIFICATIONS AirbnbHosting,RentalArbitrage,Co-host,andHomeStaging https://www.udemy.com/certificate/UC-3987f5cb-3a-f-3abc767273e6/ January2024 In-DemandITSkills October2024 https://eu.docworkspace.com/d/sINPxod70AenX87kG DataEntryCourseForBeginnerstoAdvance November2023 https://www.udemy.com/certificate/UC-f0da15fb-7d3e-4453-92fa-d-a6c0/ SKILLS Leadership Skills Problem-Solving Project Management Calendar Scheduling Online Chat Support Excellent Communication Skill Attention to detail and accuracy Pricelabs PMS integration Virtual Assistant Email Management Google Workspace Social Media Management Wholesaling and Acquisition Data Entry Hospitable Web Research Lead Generation Customer Service Administrative Skills Property Management