Chidinma Esther Ndubuisi

CHIDINMA ESTHER ILOKA SHORT-TERM RENTAL CO-HOST & OPERATIONS SPECIALIST Abuja, Nigeria || - ||-|| LinkedIn Profile PROFESSIONAL PROFILE Short-Term Rental Co-Host & Operations Specialist with 4+ years of experience managing property operations and delivering positive guest experiences. Skilled in guest communication, booking coordination, calendar management, and issue resolution to ensure smooth stays and strong reviews. Adept at analysing market trends, optimising listings, and providing clear performance reporting to property owners to support informed decision-making and portfolio growth. Possess strong work ethic and a commitment to maintaining property standards, platform guidelines, and high guest satisfaction. CORE SKILLS Tech Tools: ▪Airbnb ▪Hostify ▪Pricelab ▪Booking.com ▪Hostaway ▪Goggle Workspace Soft Skills: ▪Dynamic pricing setup ▪Listing optimization ▪Workflow management ▪Property Management ▪VRBO ▪Monday.com ▪Drop Box ▪Channel management ▪Automated guest messaging ▪Accounts Reconciliation ▪Maintenance Coordination ▪Zillow ▪Guesty ▪Outlook ▪Hospitable ▪Airtable ▪MS Office Suite ▪Calendar synchronization ▪Performance Analysis ▪Basic Bookkeeping ▪Project Management CAREER SUMMARY Position 09/2025 - Present Key Responsibilities: Business Support Assistant Avo Apartment - UK  Provide comprehensive business and administrative support by managing correspondence, records, and internal workflows, ensuring smooth day-to-day operations and timely information flow.  Coordinate scheduling, bookings, and documentation using digital systems and trackers, improving task turnaround times and supporting efficient property operations.  Support financial and operational processes by tracking invoices, expenses, and supplier payments, maintaining accurate records, and improving cost visibility.  Liaise with internal teams, service providers, and guests through clear communication and follow-ups, helping resolve queries promptly and enhance service delivery standards.  Prepare reports and operational summaries by compiling performance data and updates, enabling informed decision-making and continuous process improvement. Position: 09/2025 – Present Key Responsibilities: Virtual Short-Term Rental Operations Manager Julcom Properties – UK  Oversee end-to-end short-term rental operations by managing listings, calendars, pricing, and daily workflows, consistently maintaining over 90% occupancy rates and high guest satisfaction scores.  Coordinate remote teams for housekeeping, maintenance, and guest support through structured schedules and service standards, ensuring timely issue resolution and smooth day-to-day operations.  Manage guest communications and experience delivery using standardized response protocols, achieving fast response times, high first-contact resolution, and consistent 5-star reviews.  Implement revenue and pricing strategies by analysing market trends, competitor performance, and seasonal demand, increasing booking volume, thereby optimizing monthly revenue. Position: 02/2024 – Present Key Responsibilities: Remote Property Manager/Airbnb Co-host Havns Properties – Sweden  Manage 10+ short-term rental properties by overseeing daily operations and performance tracking, consistently maintaining over 90% occupancy rates and 5-star guest ratings.  Coordinate cross-functional teams for cleaning, maintenance, and guest support through structured schedules and service standards, ensuring timely issue resolution and high service quality.  Develop and implement dynamic pricing strategies that utilize market trends and occupancy data, resulting in increased monthly rental income and optimised revenue performance.  Collaborate with property owners to improve guest experience and expand the property portfolio through performance reviews, service enhancements, and strategic onboarding. Position: 12/2024 – 12/2025 Key Responsibilities: Accountant/Virtual Assistant Nolfork Park Rooms – Sheffield, UK  Managed financial and administrative operations by maintaining accurate bookkeeping records, tracking income and expenses, and ensuring reconciliation accuracy across rental transactions.  Handled invoicing, payments, and expense monitoring using digital accounting tools and spreadsheets, improving cash-flow visibility and reducing payment delays by 20%.  Provided virtual administrative support by managing emails, schedules, supplier communications, and property documentation, enhancing operational efficiency and response turnaround times. Other Responsibilities:  Remote Property Manager/Airbnb Co-host  Remote Virtual Administrative Assistant  Data Entry Specialist/Airbnb Arbitrage Expert – Damian Hosting Hug, USA MySocialBoost Stayly, Las Vegas, USA - 09/2024 – 09/2025 03/2023 – 04/2024 03/2021 – 03/2024 EDUCATION 2023 Bachelor of Science in Physical and Health Education (Human Kinetics) Ahmadu Bello University – Zaria, Kaduna State CERTIFICATIONS & TRAINING       Certified Virtual Assistant – ALX Airbnb Hosting, Rental Arbitrage, Co-host, and Home Staging In-Demand IT Skills Data Entry Course For Beginners to Advance Real Estate Course – Magnificent Unicorn Academy Data Entry Course: Beginner to Advanced REFERENCES Available on request