With over 5 years in customer support, I’ve learned that great service isn’t just about quick responses, it’s about creating a connection. I’ve led teams, trained agents, and optimized processes to make support faster and more thoughtful. I work comfortably across tools like Freshdesk, Salesforce, and HubSpot, and I enjoy turning feedback and data into real improvements.
I care about making customers feel heard and helping businesses build trust through every interaction.