Chidinma Ekegbu

I am an experienced Customer Support Specialist with over four years of experience supporting global customers across e-commerce, EdTech, travel, and SaaS platforms. I have worked remotely with companies such as Preply, Expediér, and MAKA, providing high quality support via email, live chat, and phone while consistently meeting SLAs and customer satisfaction targets.

I am highly skilled in CRM and support tools including Zendesk, Freshdesk, Intercom, Gorgias, OpenPhone, Jira, Trello, and Notion. I am comfortable handling technical troubleshooting, account and payment issues, escalations, refunds, and customer education while maintaining a calm, empathetic, and professional tone.

I am an experienced Customer Support Specialist with over four years of experience supporting global customers across e-commerce, EdTech, travel, and SaaS platforms. I have worked remotely with companies such as Preply, Expediér, and MAKA, providing high quality support via email, live chat, and phone while consistently meeting SLAs and customer satisfaction targets.

I am highly skilled in CRM and support tools including Zendesk, Freshdesk, Intercom, Gorgias, OpenPhone, Jira, Trello, and Notion. I am comfortable handling technical troubleshooting, account and payment issues, escalations, refunds, and customer education while maintaining a calm, empathetic, and professional tone.