Chidinma Anozie

ANOZIE CHIDINMA IFEYINWA Address: 22 Niyi Onilari Street, Ago Palace way, Okota, Lagos Telephone:-,-E-mail:-                                                                                                                          PROFILE I am a graduate of English & Literary Studies with hands on experience in customer relationship management and administrative operational activities, with the objective of building and sustaining good client relationships for brands and also establishing/maintaining operational standards for efficiency; thereby minimizing wastage and maximum utilization of resources. I have experience with customer resolutions through various channels like Intercom, Zendesk, phone calls and walk-in support. SKILLS Excellent writing skills. Strong communication skills both verbally and written. Willingness to learn Team player. Adaptability Admin: Filing documents, organizing and record keeping. IT:  Computer Fundamentals, Internet applications, Microsoft Office Word, Microsoft Office Excel, Microsoft Office PowerPoint, Creative Writing, Blogging.   WORK EXPERIENCE Gas Terminalling & Distribution Limited, Lagos May 2015 till date Sales & Marketing Officer Prospect and appoint new customer channel to deliver the targeted volume. Increase the LPG bulk sales volume as per plan, through key accounts network. Manage existing customers to achieve LPG volume. Build relationships and subsequently earn volume share from accounts serviced by competition. Track and Report competition activities/market information. Manage and update the customer data base and market potential. Co-ordination with filling plants and channel partners for proper delivery planning to ensure service levels are not affected. Co-ordinate with warehouse in charge and tracking of product movement. Work on marketing and advertising projects for the company. Plan and execute company events. Airline Services & Logistics EPZE, Lagos November 2013 till April 2015 Operations Officer: I worked at an airline catering company where my responsibilities involve ensuring that work at the operational level is done in accordance to the customer’s requests and with no delays. My responsibilities include: Ensuring that the catering is delivered to the airlines on time. Overseeing the production process. Responsible for ensuring the equipment are well maintained. Ensuring that health and safety guidelines are followed. Ensuring services rendered are according to the requested specification. Create checklists to control the occurrence of errors. Control the use of the checklists Supply response to customer complaints That1960chick.com August 2015 till date Freelance Writer: I research and write articles for the entertainment blog Heynaija.com November 2014 till April 2015 Editor/Writer (Part Time): I research and write articles for the online entertainment website and also edit articles by other writers and approve them. Woman.ng October 2014 till February 2015 http://woman.ng/author/canozie/ Editorial Assistant (Part Time): I researched, wrote and edited articles for a woman centric website Afri-Culture.com August 2014 till December 2014 Freelance Writer: I researched and wrote articles for a Canadian based website. Writing and editing articles on fashion, lifestyle and entertainment. Researching for articles on news about Africans around the world. Airline Services & Logistics EPZE September 2012 to October 2013 Management Trainee: I was involved in an eighteen month programme, where I was exposed to all the departments and work process in the company. I also gained working knowledge to enable me work in one or more of the departments at any given time. I worked in all the departments in the company for a period of time. Departments include Admin, Human Resources, Finance, Procurement, Sales and the Operations Unit. I gained an understanding of the full operations of all the departments/units within the organization. At the end of the programme, I made viable recommendations for improved efficiency and effectiveness in the day-to-day operations of the various units Redcare Health Services Ltd, Ilupeju, Lagos June 2011 to September 2012 Marketer/ Front Desk Officer Marketed health insurance plans to prospective clients Ensuring all customer complaints were resolved appropriately. Managed clients’ needs and addressed any issues. Built and maintained relationships with clients. Responsible for providing quotes, generate sales, promote sales & marketing. Responsible for answering and making calls. Received and sent out mails. Responsible for sending out e-proposals to prospective clients daily. Redcare Health Services Ltd Ilupeju, Lagos July 2010 to June 2011 Marketer/ Client Person (NYSC) Marketed health insurance plans to prospective clients Managed clients’ needs and addressed any issues. Acted as a customer care representative     EDUCATION University of Nigeria, Nsukka2008    B.A. Englısh and Literary studies, 2nd Class Honours Queens College Yaba, Lagos.2002  Senior Secondary School Certificate Junior Secondary School Certificate            Babi- Land Private School, Mushin 1996 First School Leaving Certificate TRAININGS Meridian Technologies Basic & Advanced Excel Training JANUARY 2014 Total Business Solutions Consulting Limited Basic Managerial Skills for New & Prospective Managers MAY 2013 Poise Nigeria Poise at the Front Desk Programme JUNE 2012 IQCS Certification ISO 9001:2008 Internal Auditor Training OCTOBER 2014 CERTIFICATIONS EC Council Certified e-Business Professional (CRM) NOVEMBER 2014 PERSONAL DATA Sex:                      Female Date of Birth:      2nd May, 1986 Marital Status:    Single Religion:              Christianity Nationality:          Nigerian REFEREES ON REQUEST