Chidinma Alexander

Alexander Chidinma-|| - || https://www.linkedin.com/in/chialex SALESPERSON SALES | CLIENT RELATIONSHIP | COMMUNICATION Dynamic and results-driven Sales and Customer Service professional with over 6 years of experience in business development, customer support, and sales. Expert in promoting products and services, conducting market research, and identifying new business opportunities. Adept at building strong client relationships, negotiating deals, and meeting sales targets. Highly proficient in using CRM tools like HubSpot, Salesforce, and Zendesk to optimize sales processes and maintain client records. Exceptional communicator with strong interpersonal skills, capable of working independently and as part of a team. WORK HISTORY 08/2021-PRESENT Perfect Trust Cosmetics Sales & Customer Service Specialist ● Consistently exceed monthly sales targets by conducting market research, identifying customer needs, and delivering tailored product recommendations, leading to a 15% increase in revenue. ● Foster and maintain strong relationships with key clients, achieving a 90% retention rate and supporting long-term business growth. ● Leverage upselling and cross-selling opportunities to maximize revenue, increasing the average order value by 12%. ● Collaborate with the sales and marketing teams to improve strategies for customer engagement and sales pitch effectiveness, resulting in a 20% improvement. 11/2022-04/2023 Digital Witch Support Community Customer Support Specialist ● Managed inbound and outbound communications, providing knowledgeable answers to customer inquiries, which resulted in a 30% increase in retention. ● Utilized CRM tools (Zendesk) for accurate customer record-keeping, contributing to a 25% improvement in data integrity and customer feedback. ● Resolved over 500 customer inquiries monthly through multiple channels (phone, email, chat), ensuring prompt responses and high satisfaction rates. ● Identified common customer issues and trends, allowing for proactive problem-solving and the development of tailored support solutions. 08/2017-08/2021 Mercy Enterprise Sales Representative ● Surpassed quarterly sales targets by 20% through proactive market research and identifying new business opportunities, significantly boosting revenue. ● Demonstrated strong negotiation skills in closing deals and overcoming customer objections, resulting in a 20% increase in repeat business. ● ● Conducted in-store training sessions to share best practices in customer service and sales techniques, leading to a 20% improvement in team performance. Built and maintained strong client relationships, resulting in a 20% increase in repeat business and customer loyalty. EDUCATION Bachelor of Science: Pure and Industrial Chemistry Nnamdi Azikiwe University - Awka, Nigeria TRAINING AND CERTIFICATIONS ● Customer Relation Management (CRM) ● IT Basics, Technical Support Fundamental ● Problem Solving & Troubleshooting ● Jobbermann Soft Skills Training SKILLS ● ● ● ● ● ● ● ● ● ● Sales Client Relationship Communication Skills Negotiation Market Research Business development Problem-Solving Team Collaboration Independent Work Highly proficient in tools like Hubspot, Salesforce, Zendesk, Google Suites, Intercom, Outlook, Slack, Notion, Asana, Clickup, Zapier, Trello, Calendly, Helpscout, Fresh desk, Zoho CRM, Gohighlevel, Zoom, Microsoft apps, and others that I can learn within a short time. REFEREES Available on request