Chidindu Okanme

CHIDINDU OKANME Customer Service Representative-| - SUMMARY Compassinate and outcome-driven customer and sales representative with over 5 years experience in delivering high impact customer experiences and driving revenue growth. Skilled in resolving complex issues efficiently, improving retention rates and promoting positive customer relationships. Proven ability to multitask, drive conversions and strengthen brand loyalty. WORK EXPERIENCE Customer and sales support, Monay Pharmaceuticals May 2024-present Built and maintained detailed customer records, enabling effective follow-ups and personalized marketing . Coordinated with dispatch riders to ensure efficient order fulfillment and timely delivery. Increased repeat purchase rate of products, through effective follow-ups, customer education and relationship building. Resolved conflicts fueled by angry clients by showing empathy, listening actively and profering solutions, which helped retain clients and protect revenue. Collaborated with businesses and organizations to serve a broader client base and support corporate customer needs . Telemarketer, Medplus Health and Beauty Nov 2020-April 2024 Managed 60-80 customer interactions daily across phone, email and Whatsapp, resolving inquiries and processing orders while maintaining professional brand representation. Guided online clients on health supplements and beauty products by clearly explaining benefits, usage and suitability. Consistently met and exceeded monthly sales target through effective up-selling and crossselling and promotion of new and existing products. Strengthened customer retention through loyalty cards enrollment, personalized follow-ups, birthday outreach and targeted discounts. Recognised for strong communication skills, product knowledge and the ability to balance customer satisfaction with sales performance. EDUCATION Madonna University Oct 2012-June 2018 Bachelor of Pharmacy KEY SKILLS Problem-solving Time management Up-selling and crossselling Adaptability Product knowledge Active listening and empathy Computer literacy Effective communication Professional relationship