Chidimma Thelma Ugwu

I’m a passionate and customer-focused Technical Support Engineer with hands-on experience at Microsoft, specializing in solving complex technical issues across cloud, security, and productivity platforms. I’m known for enhancing customer satisfaction through effective troubleshooting, clear communication, and a calm, solution-oriented approach. With strong problem-solving skills, excellent time management, and high emotional intelligence, I consistently resolve issues on first contact—ensuring swift, effective support. I'm proficient in tools and platforms like SharePoint, Active Directory, Exchange Online, Microsoft Purview, and Microsoft 365. I genuinely enjoy digging into tough challenges, collaborating with engineering teams, and making sure customers feel supported every step of the way. I'm now seeking new opportunities to grow, contribute to impactful solutions, and help users get the most value out of Microsoft and other technologies.