Chidimma Stella

CHIDIMMA STELLA IFEANYI Anambra State, Nigeria || - ||-|| LinkedIn Profile SUMMARY Results-driven and dedicated personnel with 4+ years of experience delivering exceptional administrative and customer service support through phone, email, and in-person interactions. Adept at managing high volumes of inquiries, streamlining operations, efficiently addressing complaints, and enhancing customer satisfaction through prompt and effective communication. Skilled in CRM tools, data entry, order processing, email and calendar management, social media support, and customer issue resolution. Committed to delivering high-quality service, maintaining strong client relationships, optimizing workflows, automating repetitive tasks, and increasing office efficiency virtually. SKILLS ▪Customer Support ▪Virtual Assistance ▪Email Marketing ▪Calendar Management ▪Cold Calling ▪Appointment Setting ▪Lead Generation ▪Technical Support ▪Airbnb ▪Collaboration Management ▪Organizational Skills ▪Communication Skills ▪Troubleshooting ▪Hubspot ▪Slack ▪Chat & Email Support ▪Salesforce ▪Zoho ▪Resourceful ▪Google Workspace ▪Microsoft Office Suite ▪Data Entry ▪Record Keeping ▪Logistics Management PROFESSIONAL EXPERIENCE Sales/Lead Generation Officer 09/2024 - Present Nurture and Bloom  Identify and qualify high-potential leads, implementing prospecting techniques) to track and nurture leads, increasing the sales pipeline by 40% through targeted outreach strategies.  Design and execute sales campaigns based on behavior and demographics, personalizing outreach and managing sales funnel, ensuring a consistent flow of leads and boosting customer acquisition.  Follow up on leads through multiple touchpoints (calls, emails, LinkedIn), employing lead nurturing strategies, leading to improved customer retention rates of 30% in 6 months.  Tracked and analyzed sales data to generate reports, identifying trends and refining sales strategies, providing insights that improved management decisions and team performance by 25%. Office Assistant (NYSC) 08/2023 – 08/2024 Ministry of Agriculture & Rural Development  Assisted in gathering field data on crop yields, soil quality, and livestock health using MS Excel to analyze trends, contributing to improving the planning of rural development projects.  Compiled reports on agricultural policies, rural development projects, and environmental impact assessments, supporting decision-making at the ministry.  Organized logistics for Agricultural training workshops, managed documentation, and liaised with rural farmers, ensuring smooth execution of agricultural programs.  Participated in on-site farm visits to educate local farmers on modern farming techniques, pest control, and soil conservation, leading to a 15% increase in the adoption of improved agricultural practices. Customer Support/Sales Representative 02/2021 – 11/2023 Mars Apple Bar  Assisted customers through phone, email, and live chat, using pre-scripted responses for quick resolutions, maintaining an average response time of less than 2 minutes.  Used active listening and problem-solving techniques to understand and escalate customer concerns, resolving 95% of complaints within 24 hours, improving customer satisfaction by 30%.  Processed and verified 200+ orders weekly with 20% fewer errors utilizing an efficient order management system to track and follow up proactively, reducing order-related inquiries.  Maintained 98% data accuracy in CRM software by logging customer interactions, tracking leads, and setting follow-up reminders, improving conversion rates and customer retention. Other Responsibilities:  Industrial Training - NAFDAC - 08/2020 – 12/2020 KEY ACHIEVEMENTS  Improved Scheduling and Calendar Management: Coordinated over 200 meetings monthly and ensured 100% adherence to deadlines, reducing scheduling conflicts by 20%.  Increased Sales Conversion by 25%: Implemented persuasive communication and follow-up strategies, successfully converting leads into paying customers, contributing to revenue growth.  Optimized Workflow Efficiency by 40%: Automated repetitive tasks using CRM tools, chatbots, and email templates, reducing response time and increasing overall team productivity.  Managed and Processed 1,000+ Orders Monthly: Ensured seamless order processing, tracking, and issue resolution, leading to 98% accuracy in order fulfillment. EDUCATION & CERTIFICATION Certificate in Training in On-Demand IT Skills | 2024 Digital Witch Support Team Bachelor of Science in Food Science and Technology | 2021 Abai State University – Uturu, Abia State REFERENCES Available on request