Executive Virtual Assistant |
Administrative & Customer Support
Specialist
Virtual Assistant with 2+ years of experience supporting executives, entrepreneurs, and teams
by reclaiming 40+ hours weekly through inbox management, scheduling, and workflow
automation. Skilled at organizing operations, improving customer experience, and supporting
sales pipelines. Recognized for anticipating needs, optimizing systems, and implementing
processes that cut response times by 50%, boost team efficiency by 30%, and reduce vendor
costs by 20%.
Areas of Expertise
● Executive & Admin Support: Calendar & Inbox Management, Travel Booking, Expense
Tracking, Meeting Coordination
● Operations: Workflow Automation, SOP Creation, Process Documentation, Confidential
Task Handling
● Customer Experience: Email/Chat Support, CRM Administration (HubSpot, Zendesk,
Freshdesk), Client Onboarding, Order Processing, Objection Handling
● Sales Support: Lead Management, Upselling & Cross-Selling Assistance, Pipeline
Tracking, Vendor Coordination
● Productivity Tools: Google Workspace, Microsoft Office Suite, Trello, Asana, Notion,
Calendly, GoHighLevel (Lead Connector), Zapier
Professional Experience
Customer Support & Operations Intern | Duck & Shark Initiatives (Remote – U.S.)
Mar 2025 – Present
● Respond to customer inquiries via GoHighLevel, ensuring prompt resolution and
identifying upsell opportunities.
● Tracked customer orders and coordinated delivery updates, improving satisfaction and
retention.
● Communicated with drivers and vendors to resolve issues and prevent delays.
● Created and monitored support tickets in Asana for smooth workflow and order
processing.
● Contributed to a 20% increase in restaurant sales through better customer retention
and service quality.
Virtual Assistant | C3 Films (Remote – U.S.)
Nov 2024 – Present
● Designed communication workflows that cut response times by 50%, enabling faster
project delivery.
● Managed 50+ daily emails and prioritized follow-ups, eliminating missed client inquiries.
● Removed 20+ hours of admin tasks weekly, freeing the creative team to focus on
production.
● Conducted targeted market research to support executive decision-making.
● Organized and maintained digital photography assets, improving marketing efficiency.
Customer Support & Administrative Assistant | Focus and Light Studios (Remote)
Jun 2022 – Aug 2024
● Handled 50+ daily customer inquiries via email and chat, achieving an 85% satisfaction
rating.
● Processed orders, maintained sales records, and conducted follow-ups to encourage
repeat business.
● Scheduled internal team activities to align service delivery with sales targets.
● Streamlined workflows, improving operational efficiency by 30%.
● Managed calendars and inboxes for executives, resolving scheduling conflicts and
ensuring smooth operations.
● Negotiated travel arrangements that reduced vendor costs by 20%.
Key Achievements
● 40+ hours returned weekly to executives and teams through admin support.
● 50% faster client communication with optimized inbox and workflow systems.
● 30% boost in team efficiency from improved process documentation.
● 20% vendor cost savings through negotiation and optimized travel planning.
● 20% sales growth supported through better customer retention and service quality.
Education & Certifications
● BSc, Information Technology – National Open University of Nigeria (Expected Jul
2025)
Relevant Coursework: Project Management, Data Systems, IT Operations
Certifications
● Virtual Assistant Certificate – ALX (2024)
● Customer Service Certificate – Alison (2024)
● Inbound Sales – HubSpot Academy (2024)
● Proofreading & Editing – POWA (2024)
● IT Skills – Digital Witch Support Community (2024)
● GoHighLevel Master Class – Udemy (2025)
Languages
● English – Native Fluency
