Chidimma Okoye

Chidimma Okoye Executive Virtual Assistant Remote, Nigeria || - ||-www.linkedin.com/in/chidimmaokoye SUMMARY Results-oriented Virtual Assistant with 4+ years of experience driving efficiency and exceeding client expectations. Skilled in streamlining operations, managing complex tasks, and providing exceptional administrative, customer service, and project management support. Adept at utilizing CRM platforms, MS Office Suite, G Suite, and various project management tools to boost productivity and enhance client satisfaction. SKILLS • • • • • Administrative Support: Calendar Management, Travel Coordination, Email Management, Scheduling, Expense Tracking Customer Relationship Management (CRM): Lead Generation, Client Onboarding, Database Management, Communication Management Project Management: Task Prioritization, Workflow Optimization, Communication Management, Vendor Management, Reporting Technical Proficiency: MS Office Suite (Word, Excel, PowerPoint), G Suite (Docs, Sheets, Slides), Trello, Asana, ClickUp, Canva, Monday.com Communication: Professional Email & Phone Etiquette, Stakeholder Engagement, Clear and Concise Communication EXPERIENCE Executive Virtual Assistant Hariz Lubricant Industry | February 2022 - November 2023 • • • • Increased executive productivity by 20% through effective calendar management and scheduling over 150 meetings annually. Streamlined office processes, leading to a 15% reduction in operational costs. Provided comprehensive administrative support, ensuring accuracy and timely submission of over 100 expense reports per year. Facilitated seamless communication between internal and external stakeholders, improving efficiency by 30%. Customer Support Specialist Century City Shopping Mall | December 2019 - October 2021 • • Consistently resolved 95% of customer inquiries on first contact, boosting customer satisfaction ratings by 25%. Managed over 200 calls and emails daily, maintaining a 98% response rate within 24 hours. • • Collaborated with internal teams to implement customer experience improvements, resulting in a 20% increase in positive feedback scores. Efficiently managed the lost and found department, achieving a 90% success rate in returning lost items to their owners. Sales Virtual Assistant Kenig Fashion Store | July 2017 - March 2018 • • • • Generated and qualified leads, contributing to a 15% increase in monthly sales. Maintained 100% data accuracy within the CRM system, supporting the sales team's outreach efforts. Assisted customers with over 500 orders, ensuring smooth payment processing and providing timely order status updates, resulting in a 10% reduction in order errors. Monitored inventory levels, leading to a 20% improvement in stock management efficiency. EDUCATION Bachelor of Science in Economics University of Calabar, Cross River, Nigeria | November 2016 GPA: 3.8 Relevant Coursework: Microeconomics, Macroeconomics, Monetary Economics CERTIFICATIONS • • • • • Virtual Assistant | ALX Africa | September 2024 Project Management | Digital Exchange Academy (DEXA) | June 2023 I.T Support Skills | Digital Witch Support Community | April 2023 Administrative Professional Foundations | LinkedIn | September 2022 Soft Skills Training | Jobberman | September 2020