Chidimma Theodora Okonkwo--
Asaba, Nigeria
Summary
I am an accomplished Virtual Administrative Assistant with a demonstrated history of delivering top-tier support to
clients across diverse industries.My goal is to help you stay organized, productive and focused on your core business
activities.With excellent communication skills,attention to details and the ability to work independently. I am confident
that I can provide the support you need to succeed in your business.
Professional Experience
2023/12
Virtual Assistant
Upwork
Scheduled appointments and managed calendars.
Organized and coordinated meetings and events.
Prepared and organized documents, reports, and presentations.
Conducted research and gathered information for various projects.
Handling administrative tasks such as data entry, bookkeeping, budgeting, and recordkeeping.
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2021/10 – 2023/10
Enugu, Nigeria
Customer Service Representative
Ecobank
Assisted customers in navigating online banking platforms, providing step-by-step
guidance and troubleshooting technical issues to ensure smooth digital experiences.
Resolving customer’s complaints through our different platforms using Freshdesk
Responded promptly to customer inquiries, demonstrating a commitment to exceeding
service level agreements(SLA)
Managed and resolved customer queries within agree key performance indicators(KPI)
Efficiently resolved complex customer concerns, proactively identifying and addressing
issues to ensure customer satisfaction and retention.
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2017/04 – 2017/12
Victoria Island, Lagos,
Nigeria
IT Support Intern
Cyberspace Network Limited
Provided technical assistance to internal staff, addressing hardware and software
issues,troubleshooting network connectivity problems, and resolving technical challenges
promptly.
Assisted in setting up and configuring network devices, including routers, switches, and
access points,ensuring smooth operations and optimal performance.
Collaborated with senior IT professionals to perform network monitoring and diagnostics,
identifying and rectifying potential security vulnerabilities and performance bottlenecks.
Assisted in the implementation of cybersecurity measures, including antivirus software
updates and firewall configurations, contributing to a secure network environment.
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Education
2018/01 – 2021/05
Awka, Nigeria
Bachelor of Science in Computer science
Nnamdi Azikiwe University
2014/04 – 2016/06
Oko, Nigeria
National Diploma in Computer Science
Federal Polytechnic Oko
Soft Skills
Time Management.
Communication Skills
Team collaboration
Multi-tasking
Problem solving
Attention to details
Interpersonal skill
Microsoft office proficiency
Empathy
IT Skills
Trello
Asana
Monday.com
Freshdesk
Zendesk
Hubspot
Google workspace
Microsoft office
Email management
Lead generation
Calendar management
Customer support
Administrative assistant
