Chidimma Nworie

CHIDIMMA NWORIE - |-| LinkedIn: www.linkedin.com/in/nworie-chidimma 6 Israel Chukwu Cresent, Startime Estate, Amuwo-odofin, Lagos State, Nigeria. CUSTOMER RETENTION & SUPPORT SPECIALIST | VIRTUAL ASSISTANT Detail-oriented Customer Support Representative, Virtual Assistant, and Sales Professional with 4+ years of experience in cold calling, client retention, and customer engagement. Skilled in handling objections, managing email campaigns, and maintaining accurate CRM records. Proven ability to re-engage inactive clients, resolve issues efficiently, and build lasting customer relationships. Reliable, organized, and fully available for night shift roles. STRENGTHS AND EXPERTISE Cold Calling & Outbound CRM Tools & Call Telemarketing Documentation Customer Retention & Objection Handling & Relationship Management Persuasion Email Marketing & Follow- Virtual Assistance & Up Campaigns Administrative Support Customer Issue Resolution Lead Re-engagement Strategies Time Management & Organization WORK EXPERIENCE HerbMetics Co. – Remote February 2024 – March 2025 Telesales Executive Engaged prospective clients, communicated product value, and converted leads into loyal customers. Developed strong customer relationships that improved retention and repeat sales. Executed daily outbound cold calls to prospective and existing customers to drive repeat sales. Maintained and updated customer records in CRM to reflect communication history and feedback. Resolved objections professionally and increased retention rates by 30% over a 12-month period. Sent email follow-ups to nurture leads and ensure a consistent client experience. Axion Logistics Limited – Remote May 2021 – January 2024 Customer Support Representative Led customer onboarding activities by providing tailored guidance, training, and product knowledge from day one. Served as primary liaison for customers during onboarding, building trust and ensuring a smooth go-live. Managed escalations and risks that could delay onboarding, proactively troubleshooting to keep projects on track. August 2018 – December 2020 Godik Global Services Limited Virtual Assistant- River State, Nigeria Delivered onboarding walkthroughs and product explanations to new logistics clients. Documented client feedback during onboarding and communicated it to product and operations teams. Ensured seamless coordination with teams to resolve customer issues during initial setup stages. EDUCATION October 2021 – August 2023 Akanu Ibiam Polytechnic, Unwana OND in Public Administration TECHNICAL PROFICIENCY Salesforce, HubSpot, Zendesk, Trello, Asana, Notion, Slack, Google Workspace, Microsoft Office, Zoom, Excel, Google Sheets Professional Development Recently completed an 8-week ALX Virtual Assistant Training Program focused on career growth, data entry, travel planning, customer service excellence, enhancing productivity, communication, and administrative support. CERTIFICATION LinkedIn Learning – Customer Service Foundations- 2023 Microsoft Office Specialist (MOS)- 2022 Reference Available upon request.