Chidimma Linda Mbanugo

CHIDIMMA LINDA MBANUGO Virtual Administrative Assistant | Email Marketer PROFESSIONAL SUMMARY Detail-oriented Virtual Administrative Assistant and Email Marketing Specialist with 5+ years of experience supporting CEOs, managing daily office operations, improving communication flows, and delivering customer support. Skilled in email automation, campaign optimization, CRM management, scheduling, documentation, data entry, and client communication. Highly organized, tech-savvy, and experienced in managing calendars, preparing reports, executing email marketing strategies, and building efficient systems that enhance productivity and engagement. Known for professionalism, reliability, and strong multitasking abilities. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Administrative Support Email Marketing Strategy Email Automation & Flows Email Campaign Management Customer Support / Live Chat Calendar & Schedule Management Document Preparation Data Entry & Data Management CRM Management Basic Automation workflows Inbox Management Reporting & Analytics Marketing Copywriting Email Deliverability Segmentation & Personalization Social Media Support Task Prioritization Communication & Coordination Problem-Solving ●​ Workflow Optimization TOOLS & TECHNOLOGIES Email Marketing Tools: Klaviyo, Mailchimp, ActiveCampaign, Brevo (Sendinblue), HubSpot. ​ Admin Tools: Google Workspace, Microsoft Office,Asana,Airtable,Notion, Trello, Slack, Zoom,Monday.com. ​ Automation Tools: Zapier, Make (Integromat). ​ Customer Support Tools: Zendesk, Intercom, Freshdesk, LiveChat. ​ Others: Google Analytics, CRM systems, Canva, Spreadsheet tools. CERTIFICATIONS ●​ HubSpot Email Marketing Certification ●​ Asana Workflow Specialist Certification ●​ Mailchimp Email Marketing Certification PROFESSIONAL EXPERIENCE Transworld Advisory - Administrative Assistant & Email Marketing Specialist. January 2023 – July 2025​ ●​ Provided high-level virtual and administrative support directly to the CEO, managing calendars, meetings, communications, and task priorities. ●​ Handled email marketing operations including campaign creation, automation setup, segmentation, scheduling, and analytics reporting. ●​ Improved email open rates and engagement through optimized subject lines, list hygiene, and targeted segmentation. ●​ Drafted internal/external correspondence, prepared reports, managed documentation, and coordinated team communications. ●​ Managed client inquiries, processed documents, and maintained accurate records for stockbroking transactions. ●​ Monitored inboxes, filtered messages and ensured timely responses to stakeholders and clients. ●​ Assisted with research, data entry and preparation of presentations and business summaries. ●​ Ensured efficient workflow management and supported daily operational activities across the organization. Solid Rock - Chat & Customer Support Representative February 2020 – November 2022​ ●​ Delivered real-time customer support through chat and messaging platforms, ensuring quick and friendly responses. ●​ Resolved customer issues, answered product-related questions, and escalated technical cases when needed. ●​ Maintained detailed support logs, provided follow-ups, and ensured customer satisfaction. ●​ Handled large volumes of inquiries with speed, accuracy, and professionalism. ●​ Collaborated with teams to identify recurring issues and improve customer support processes. EDUCATION Master of Science (M.Sc.), Anatomy Nnamdi Azikiwe University Awka Anambra,Nigeria. Graduated: 2016 STRENGTHS ●​ ●​ ●​ ●​ ●​ ●​ Strong communication skills Time management & prioritization Confidentiality & professionalism Fast learner & tech-savvy Ability to work independently and remotely High attention to detail