Chidimma Grace

CHIDIMMA GRACE ORJI | VIRTUAL ADMINISTRATIVE ASSISTANT- Abuja, Nigeria | -| LinkedIn PROFESSIONAL SUMMARY Proactive Virtual Assistant with over 3 years of experience providing administrative support in fast-paced environments. Skilled in calendar management, email correspondence, and document preparation, achieving a 98% on-time task completion rate. Adept at coordinating client communications and social media management, increasing customer satisfaction by 20% through efficient support and engagement. CORE COMPETENCES/SKILLS ● ● ● ● ● ● ● ● ● ● Calendar Management and Scheduling Email Correspondence and Prioritization Document Preparation and Editing (PowerPoint, Word) Coordination and Task Tracking Digital File Organization and Management Client/Customer Support and Onboarding Social Media Management and Engagement Marketing Support (Content Creation, Newsletters) Proficiency in Microsoft Office Suite and Google Workspace Strong Verbal and Written Communication Skills WORK EXPERIENCE Administrative & Operations Assistant | Better Maid Cleaning Company London, UK | Dec 2024 – Present      Manage daily administrative tasks including scheduling and coordinating cleaning teams, ensuring 100% on-time service delivery. Prepare invoices and track supplies, implementing better systems that reduce operational delays by 15%. Handle client communication professionally, maintaining a customer satisfaction rate of over 95%. Assist in staff coordination, documentation, and operational reporting, leading to a 20% improvement in workflow efficiency. I handle social media management Administrative Assistant | US-based Client Jan 2023 – Oct 2024 ● Organized schedules, travel arrangements, and meeting logistics, supporting smooth daily operations. ● Handled client communication via phone, email, and chat, achieving a 90% firstcontact resolution rate. ● Prepared and maintained accurate customer records and reports, ensuring clarity and reliability of information. ● Provided administrative support to management, contributing to improved client satisfaction and retention. ● Coordinated project tasks and tracked progress, meeting 98% of deadlines across multiple initiatives. Administrative Assistant | M & O Limited Abuja, Nig | April 2022 – Feb 2023     Managed complex schedules, calendars, and meeting coordination for multiple international clients, ensuring 100% conflict-free arrangements. Prepared reports, proposals, and correspondence with accuracy and professionalism, enabling timely decision-making and client growth. Supported daily business operations including data entry, documentation, and task follow-ups, improving operational efficiency by 20%. Coordinated communication across distributed teams, ensuring seamless collaboration and on-time project completion. EDUCATION Bachelors of Science (B.Sc.) |University of Nigeria 2016 - 2021 Biochemistry CERTIFICATIONS Virtual Assistant ALX Africa 2024 Nov Virtual Assistant Empowering Her Remotely 2024 June Short-Term Rental/ Property Management Digital Hospitality Hub 2023 June TOOLS Microsoft Office · Google Suite · Calendly · Trello/Asana/Notion · Mailchimp · Canva · QuickBooks/FreshBooks (Invoicing & Accounting)