Chidimma Goodness Nwoye

CHIDIMMA GOODNESS NWOYE Nigeria || portfolio: https://curt.link/UKdmq ------------------------------------------------------------------------------------------------------------------------------------------------------EDUCATION Ebonyi State University Bachelor’s Degree (Economics) ------------------------------------------------------------------------------------------------------------------------------------------------------SKILLS CRM & Sales Tools: Apollo, CRM systems, Lead Management, Customer Follow-up Productivity & Project Tools: Asana, Trello, Notion, Slack Office & Communication: Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), Microsoft Word, Excel Sales & Customer Service: Telesales, Cold Calling, Customer Retention, Objection Handling, Order Processing Administrative Support: Virtual Assistance, Email Management, Scheduling, Data Entry, Report Preparation Soft Skills: Clear Communication, Time Management, Attention to Detail, Team Collaboration, Problem-Solving ----------------------------------------------------------------------------------------------------------------------------------------------------- EXPERIENCE Nigeria Breweries Plc Telesales Representative | Oct 2021 – Sep 2024 1. Managed daily outbound and inbound sales calls, consistently meeting and exceeding sales and call targets. 2. Built and maintained strong customer relationships to improve retention and repeat purchases. 3. Accurately recorded customer interactions, orders, and feedback using CRM systems. 4. Resolved customer inquiries and complaints professionally, improving overall customer satisfaction. 5. Collaborated with distribution and field sales teams to ensure timely order fulfillment and followup. Marvelous Enterprise Virtual Assistant | data entry specialist Jan 2025 – Dec 2025 1. Provided administrative, Data entry task (using Airtable, spreadsheet and Microsoft Excel)and operational support to business owners, ensuring smooth daily operations. 2. Managed emails, schedules, and task tracking using Asana, Trello, and Notion. 3. Assisted with lead management and outreach using Apollo and CRM tools. 4. Prepared reports, organized files, and maintained accurate records using Google Workspace. 5. Improved workflow efficiency by coordinating tasks and communication through Slack. ------------------------------------------------------------------------------------------------------------------------------------------------------VOLUNTEER EXPERIENCE Living Faith Church 1. Follow-Up Department Volunteer* 2. Conducted follow-up communication with new members to ensure engagement and support. 3. Maintained accurate records of follow-up activities and feedback. 4. Supported departmental administrative tasks and coordinated with team members to improve outreach effectiveness.