Chidimma Benjamin

Chidimma Benjamin linkedin.com/in/chidimmabenjamin | rose-gold-glow-bot.lovable.app PROFESSIONAL SUMMARY CRM and AI Automation Specialist with a background in customer support across SaaS, FinTech, and e-commerce. I design and deploy end-to-end automation systems that connect CRMs, AI tools, and communication platforms to eliminate repetitive manual work and improve operational efficiency. My builds include AI voice receptionists, RAG-powered chatbots, smart email routing systems, and full CRM pipelines. I deliver clean, well-documented, production-ready systems that deliver real business outcomes. CORE SKILLS Automation and Workflow: n8n, Make.com, Zapier, API Integrations, Process Automation CRM and Sales: GoHighLevel (GHL), Airtable, Lead Pipeline Management AI and Voice: OpenAI GPT-4o, ElevenLabs, RAG Pipeline Development, Prompt Engineering Database and Backend: Supabase (pgvector), Google Sheets, Relational Database Design Communication Channels: WhatsApp API, Telegram Bot API, Gmail, Outlook, Slack Other: Workflow Documentation, System Design, Business Process Mapping, CRM Automation PROJECTS Ella AI Voice Receptionist Becky's Treat Restaurant, Victoria Island, Lagos What it does: An AI-powered voice receptionist that handles food orders and table reservations autonomously via phone, 24/7, without human intervention. Tools: n8n, ElevenLabs, OpenAI GPT-4o, Google Calendar, Google Sheets, Gmail Outcome: Fully automated order intake and reservation booking with branded HTML email confirmations sent to customers in real time. Walkthrough: https://youtu.be/K6Ihx6Raveo?si=HF-T4eZm_YNsQsU5 Aris Estates Telegram Property Chatbot Real Estate, Abuja What it does: A RAG-powered Telegram chatbot that retrieves property listings from a vector database and captures qualified leads into a CRM automatically. Tools: n8n, OpenAI GPT-4o-mini, Supabase (pgvector), Telegram Bot API, Google Sheets Outcome: Reduced manual property inquiry handling to zero. Leads captured and logged into CRM without any human input. Walkthrough: https://youtu.be/zNcpLgRIZEU?si=xat0iPE7dpaJvGuP Smart Email Routing System Everything Glammy, E-commerce What it does: An AI-powered email routing system that automatically classifies incoming customer emails by intent and routes them to the appropriate team or response queue. Tools: n8n, OpenAI GPT-4o, Gmail, Outlook, Slack, Google Sheets Outcome: Eliminated manual email sorting across 3 platforms. Ensured 100% routing accuracy with zero missed escalations. Walkthrough: https://youtu.be/DKH9IRj5ZgY?si=lgTwnbyLIqdsqCFS Mini ERP System Victor Phone and Electronics, Retail What it does: A fully relational ERP system built in Airtable to manage inventory, sales, purchases, and reporting for a retail electronics business. Tools: Airtable with 7 linked tables, rollup formulas, 3 automations, and 3 custom interface views Outcome: Replaced manual spreadsheet tracking with a structured, automated business management system covering sales, inventory, and reporting. Walkthrough: https://www.loom.com/share/676a8a666afc48dfa3715ee18aff4fe5 TEACHING EXPERIENCE Peer Mentor and Automation Instructor KoKa Academy (Remote) | January 2026 to April 2026 Taught and mentored students on CRM automation, GoHighLevel pipeline setup, and n8n workflow design. Led a GHL capstone group project as group leader and built a complete lead capture funnel, CRM pipeline, and automated email workflow. EDUCATION HND, Computer Science Federal Polytechnic Nekede, Owerri | Graduated November 2017 | CGPA: 3.2 CERTIFICATIONS Airtable Certified Builder Airtable | February 2026 | Valid through March 2028, Cert No. rqop377bn4a7 Virtual Assistant Program Vsavvy Academy | December 2025 Virtual Assistant Skills in the Digital Age (10-week program) ALX Africa | September 2025 Digital Marketing Training, Cohort II SkillUp Imo Program, Government of Imo State, MDEEG Academy Empathy for Customer Service Professionals LinkedIn Learning (PMI Registered) | December 2025 INTRODUCTION VIDEO 2-minute video introduction: https://youtu.be/AhSqqwpIkhs?si=pgxsoR8Rns2amNMw AVAILABILITY Full-time | 40 hours per week | Available immediately | Remote