Chidiebere Ugoh

 CHIDIEBERE UGOH 63 Shitta Street, Agege Lagos--Nationality: Nigeria PROFESSIONAL SUMMARY Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandizing sheves and assisting customers. Drives loyalty with friendly and skilled support. WORK HISTORY Sales representative, 01\2015 – 05\2024 Deifille Consult Limited – Oregun Lagos Resolved customer concerns promptly to maintain satisfaction. Built lasting relationships with clients through customer service interactions. Collected and processed payments. Maintained routine communication with clients to assess overall satisfaction, resolve complains and promote new offerings. Helped resolve client problems quickly with superior customer service. Reached out to prospective customers and warm leads to establish friendly, professional relationships. Contacted satisfied customers to offer additional services. Procurement Officer, 06\2009 – 01\2014 Keystone Bank Limited – Victoria Island, Lagos Maintained strong working relationship with suppliers and vendors to obtain favourable contract terms. Sourced and verified quotations from suppliers before initiating purchase processes. Worked with department heads to determine requirements for procurement activities. Monitor delivery progress and contacted clients and suppliers to control corporate expenditures. Negotiated with vendors and service providers to control corporate expenditures. Kept up-to-date knowledge and complied with purchasing and contracting regulations. Identified stock quantity and quality, delivery times and other control conditions to be met. Negotiated contract terms and awarded supplier contracts to achieve optimum business profits. SKILLS Payment Processing Retail Marketing Customer Service Customer relations Order processing Problem-solving Communication skills Social media account management Calm under pressure EDUCATION Master of Business Adminstration Management 02/2008 – 03/2023 University of Nigeria – Nsukka, Enugu State – MBA Management Bachelor of Science – 1997 – 2001 University of Calabar, Calabar Cross River State. – B.Sc Marketing. CERTIFICATIONS AND LICENCES Certificate on fundamentals of Short-Term Rental, Property Search, Property Management, Co-hosting & Lead Generation.