Chidiebere Nzeakuba

CHIDIEBERE NZEAKUBA Email:- Tel: - Abuja, Nigeria LinkedIn: https://www.linkedin.com/in/chidiebere-nzeakuba-acipm-in-view-10173b15a CAREER SUMMARY Human resource personnel with proven ability to handle various HR tasks, from recruitment, onboarding, and employee relations, Seeking a challenging role to develop my HR skills further and work collaboratively within a team that values effective communication and professionalism EMPLOYMENT HISTORY Case Manager, June 2020 – Present Kirkendall Dwyer LLP (Centerville-Remote).  Responsible to contact clients with disabilities and to help them to process their claims for compensation.  Organize and coordinate claim file workflow, facilitating the efficient and effective processing of claims and information.  Effectively and confidently communicate claim decisions in writing and by calls to clients.  Prioritize and maintain workload to meet deadlines, company objectives and department standards.  Maintain and manage over 400 customer’s files and databases. Customer Relations Officer, July 2018 – June 2020 Sterling Bank Plc, Abuja.  Increased revenue by implementing effective sales strategies.  Achieved sales goals and service targets by cultivating and securing new customer relationships.  Analysed past sales data and team performance to develop realistic sales goals.  Increased clientele by 50% and boosted profits by applying proactive strategies.  Utilized internal lead referral tools to solicit new business opportunities. Civic Tutor, May 2017 – April 2018 National Youth Service Corp, (Junior Secondary School Jabi, Abuja).  Updated all necessary records accurately and completely as required school regulations.  Established and communicated clear objectives for all learning activities.  Provided a variety of learning materials and resources for use in educational activities.  Prepared required reports on students and activities.  Observed and evaluated student's performance and development. INTERNSHIP Human Resource Intern, 6/2023-7/2023 GAO Tek Inc (Remote)  Global recruitment including job postings, candidate sourcing, CV review, screening, interviews, and recruiting in Nigeria, Kenya, and Ethiopia.  Hired Tech Support staffs, HR interns and Business developers.  Supported the onboarding process for new hires, coordinated orientation sessions, created employee profiles, and ensured a smooth transition into the organization.  Updated HR databases, and organizing employee files.  Provided general administrative support to the HR department, including scheduling meetings, preparing correspondence, maintaining calendars, and other administrative tasks as needed. EDUCATION  B.A (Ed) English Language and English Literature, June,2016 University of Benin, Edo State. CERTIFICATION     Chartered Institute of Personnel Management (CIPM) in view HR for People Managers-University of Minnesota (Coursera) February, 2023. Human Resource Management -Recruitment and Selection Process (Alison.com) June, 2020. Health Safety and Environment, Institute of Safety Professionals of Nigeria (level 1-3) April, 2018. SKILLS      Recruitment Candidate Sourcing Training and Development Communication Organisational.      File and records Management Proficient in Microsoft Office. Problem Solving. Employee onboarding Procedure HRIS technologies KEY ACHIEVEMENT  Facilitated informative and engaging orientation sessions to help new employees understand their roles, responsibilities and company’s expectation.  Reduced customer churn rate to 5% at Kirkendall Dwyer LLP.  Employee of the month for 4 consecutive months at Kirkendall Dwyer LLP. REFERENCES Available upon request.