Chidiebere Nwaiwu

NWAIWU CHIDIEBERE SAMUEL CONTACT INFO: WHATSAPP: E-MAIL : LINKEDIN : +234 --https://www.linkedin.com/in/samuel-nwaiwu PERSONAL BACKGROUND 6 years of solid experience in cross-functional IT support including projects spanning across customer support, project management, ERP Customization and E-commerce operations. I can confidently demonstrate strong oral and written communication expertise, interpersonal team-building skills, excellent customer support, organizational as well as multitasking abilities. A highly driven, proactive, analytical, organized and creative individual driven by the purpose, vision & success of my everyday tasks. SKILLS • • • • • • • • • • • • • • • • Proficient in ERP Software (EMB ERP) IT Support in ERP System Proficient in using HTML, JAVA, C++ Proficient in using Bitbucket, Tawk.to, Slack, Trello, GSuite, Zoom, MS Teams, Anydesk, TeamViewer Excellent Customer Service Excellent Communication Software Testing and Debugging Software and Hardware Troubleshooting Installation and configuration of applications Mobile Device Management Management /Organization Skills Proficient with Microsoft Office Ability to think critically and analytically Excellent Problem-solving ability Teamwork and reliability Ability to work in a fast-paced environment EDUCATION BSc in Computer Science Rivers State University (RSU) Oct 2011 – Aug 2016 Port-Harcourt CERTIFICATES • Google Front End Course – Aug 2018 • Google Digital Marketing Fundamentals – July 2017 WORK EXPERIENCE IT Support and Operations Manager Uptitek Ltd (UK) | Feb 2019 – Present • Managing a team of 10 developers and testers • Creation and approval of Epics with team members on trello • Provision of both online and on-site customer support • ERP Customization • Software Testing • Software debugging • Managing office hardware and software • Creating inbound tickets for customers • Documenting all resolved customers’ queries • Engaging clients on site via tawk.to • Providing training to customers as well as the internal marketing team. • Supporting the provision and administration of IT infrastructure • Following-up on logistics outbound and inbound inventory Customer Service Representative Treeco Enterprise | Feb 2018 – Jan 2019 • • • • • • • • • Received customers queries via email & phone calls Generated inbound tickets for customers. Approved tickets to be sent to IT department. Escalation of delays and processing of errors to IT department Contacted customers when tickets had been resolved Supported customers onsite and remotely Generated invoices and receipts for customers Contacted customers prior to account expiry for subscription renewal Chatted with customers via tawk.to IT Support and Digital Marketer Acadastore | Oct 2016 – Jan 2018 LANGUAGES • • • • English - Native or Bilingual Proficiency Igbo – Native or Bilingual Proficiency Yoruba - Native or Bilingual Proficiency German – Basic knowledge INTERESTS • • • • Travelling Reading Block Chain technologies Forex • • • • • Made sure all systems applications were up to date Marketed company’s products via social media Engaged customers via social media Received customers calls and queries Content creation and design for social media promotions • Invoices delivery to customers.