Chidiebere Faith Eze

CHIDIEBERE FAITH EZE ■ Enugu, Nigeria ■-| ■ - Professional Summary Results-driven Sales and Customer Support Specialist with 3+ years of experience in outbound/inbound sales, appointment setting, and telemarketing. Proven expertise in building client relationships, managing leads, and delivering excellent customer experiences. Skilled in using digital tools to streamline workflows and achieve business growth. Core Skills • Customer Service Excellence • Telemarketing & Appointment Setting • Lead Generation & B2B/B2C Sales • Conflict Resolution & Negotiation • Clear Verbal and Written Communication • Data Entry, Scheduling, and Time Management Professional Experience 2 SMJ Freight — Profiler Feb 2023 – May 2025 • Managed driver profiles, verified documents, and coordinated onboarding processes. • Provided customer support and handled inquiries to ensure smooth logistics operations. • Maintained accurate records and assisted the sales team with lead profiling. Dreamport — Sales Agent Jan 2022 – Feb 2023 • Generated leads and set appointments for clients in the travel industry. • Handled inbound and outbound calls to close sales and achieve monthly targets. • Delivered excellent customer support, improving client retention and satisfaction. Education University of Nigeria, Enugu Campus (UNEC) — Medicine & Surgery, 2021 De Gee Masters Private School — Secondary School Certificate, 2017 Joyce International Primary School, Delta — First School Leaving Certificate, 2011 Digital Competence • Microsoft Office Suite (Word, Excel, PowerPoint) • Google Suite, Slack, Zoom, Softphone • Intermediate Excel & Google Sheets Languages English — Fluent (C1) | Igbo — Native Additional Information • Laptop & Headset: ■ • Stable Internet: ■ • Work Availability: Full-time / Part-time Remote References Available upon request