Chidiebere Efoke

CHIDIEBERE JUDITH EFOKE Customer Support Specialist | CRM &Ticketing | Workflow automation | Remote Support www.linkedin.com/in/chidieberefoke | Enugu, Nigeria PROFESSIONAL SUMMARY Tech-enabled Customer Support Specialist skilled in CRM systems, ticketing platforms, automation tools, and project management software to deliver structured, efficient, and customer-focused support. Has 3+ years of hands-on experience in retail and IT support, including hands-on work in a computer store and remote operations. Skilled in multi-channel communication, end-user assistance, workflow optimization, and customer record management. Recognized for combining strong interpersonal communication with systems thinking to improve response efficiency, maintain organized support operations, and enhance overall customer experience in remote environments. CORE COMPETENCE • Customer Support & Ticket Management (Email & Chat Support) • CRM Administration (HubSpot, Freshdesk, Zendesk, Intercom) • Technical & End-User Support • Remote Troubleshooting • Customer Experience Management • Workflow Automation (Zapier) • Project & Task Coordination • Appointment & Calendar Management • Lead Generation & Outreach Support • Cloud Document & Access Management • Knowledge Base & Support Documentation PROFESSIONAL EXPERIENCE Customer Support & Technical Operations – Training & Projects Digital Witch Support | December 2025-February 2026 • • • • Managed customer inquiries and tickets on HubSpot, Freshdesk, Zendesk, and Intercom Provided remote support and end-user troubleshooting using Loom and YouTube guides Organized cloud documents with version control (Google Drive, OneDrive, Dropbox) Coordinated tasks via Trello, Asana, ClickUp, and Monday.com • Automated workflows using Zapier Supported lead generation campaigns with Apollo and Lemlist Set up and managed appointment scheduling (Calendly, Picktime, Acuity) Communicated with teams via Slack, Microsoft Teams, and Google Chat Tracked productivity with Time Doctor and Clockify • • • • Sales & IT Support Associate – Tony-Tech Global Computers |- • Provided technical support and product guidance to customers. Troubleshot hardware and software issues for end-users. Handled customer inquiries across email, phone, and in-person, boosting satisfaction by 45%. Managed sales records, inventory, and organized documents. Trained new staff on support procedures and POS systems. Assisted in lead follow-up and outreach campaigns. • • • • • KEY PROJECTS AND PRACTICAL EXPERIENCE • Built a personal support blog on Google Blogger, integrating a knowledge base and ticketing widget that generated real-time tickets into the CRM Explored and customized all CRM functionalities to create an optimized, real-time workspace for customer support Implemented structured customer support workflows across multiple CRM platforms for efficiency and consistency Designed and maintained organized cloud storage systems for support documents with proper folder hierarchy and access control Automated repetitive customer support tasks using Zapier, improving response time and workflow efficiency Coordinated customer support projects and team tasks via ClickUp. Set up appointment scheduling systems (Calendly, Picktime) to streamline service operations Created support walkthroughs and training materials using Loom to onboard users and staff • • • • • • • TOOLS & TECHNOLOGIES • • • • • HubSpot Freshdesk ClickUp Zapier Slack • • • • • Dropbox Calendly Google Suite Clockify Zoom PROFESSIONAL STRENGTHS • • • • • • • • • • Customer-first mindset Excellent written and verbal communication Strong problem-solving and troubleshooting skills Adaptable and quick to learn new tools Attention to detail and active listening Time management and task prioritization Collaborative team player Highly organized workflow management Ability to work independently and remotely Telemarketing and persuasive communication skills AVAILABILITY Open to full-time, part-time, contract, or remote Customer Support roles globally. Flexible across time zones and available for immediate onboarding.