Chidi Richmond

CHIDI RICHMOND Phone: - -- 322 Richmond lane Ndokwa East LGA,Delta BIO Date of Birth: State of Origin: LGA: Sex: Marital Status: Nationality: DATA May 27th Delta state Ndokwa East Local Govt.Area Male Married Nigeria CAREER SUMMARY • Professional with broad experience and extensive knowledge in cross-functional IT project management, methodologies, and techniques. • Consulting, analysing, designing, and managing IT systems projects. • Delivering wide ranging core LAN/WAN solutions to organizations. TECHNICAL PROFICIENCY Over Nineteen years hands-on experience in: • Cisco/VoIP environment, LAN/WAN/WLAN network, database administration and Firewalls. • TDM, NMS, Soft Switches, DSLAM/MSAG. • Well versed in networking terminologies such as CCNA, CCNP, SCNA and MCSE. • Knowledge of latest programming languages and operating systems. • IP/MPLS knowledge of installation and configuration of variety of IT Cisco switches/routers using engineering installation documentation. CORE STRENGTHS         Excellent Presentation, Communication, and interpersonal skills Proven ability to work under pressure and deliver against deadlines. Identifies, analyses and solve problems effectively Innovative with capacity for creative thinking. Demonstrated ability to organize and prioritize work. Committed to ongoing professional development. Result oriented personality. Passion for constant improvement.  Ability to solve all IT related issues in a firm.  Ability to make good decisions in stressful situations  Effective team member with strong analytical and problem-solving abilities  Flexible and detailed oriented attitude OBJECTIVE STATEMENT  To contribute my immense experience and knowledge in the growth of Information Technology in an establishment  Development of Applications – Developing IT Network Systems.  Solving complex Hardware and Software related issues.  Seeking a better & responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of the organization DEMONSTRATED SKILLS & ABLILITIES  Highly experienced in all aspects of information and communication technology throughout the oil and gas industry.  Strong leadership skills with the ability to manage and supervise.  Contribute in a team during the process of launching new site  Develop and monitor effective processes that are used to work in the information and communication sector  Skilled in troubleshooting network  Utilize a range of precision testing and measuring devices.  Demonstrate a high level of attention to detail with strong observation and mathematical skills.  Strong understanding of Occupational Health & Safety standards, adhering to regulation PROFESSIONAL EXPERIENCE/EMPLOYMENT HISTORY Digital System (Acquired Virulla Communication) 2004 – 2010 Position: IT ADMINISTRATOR Role:  Migration of Systems from local Account to Domain Account  Cloud Installation of Antivirus on systems  Upgrading of all PC Windows to Windows 10  Printer and Scanner set up in different laptops  Troubleshooting of printer problems  Mobile Booster Installation for Mobile network  Set up of Internet connections in different offices  Configuration of Access points AFRICAN DRILLING COMPANY LIMITED- Position: IT Supervisor Role: 1. Installation of Ivanti Patch on machines 2. Microsoft Authenticator set up on emails 3. Upgrading of all MS offices to Office 0365 4. Installation of Microsoft team, Webex on machines 5. Biometric installation 6. Configuration and set up of system as per SOP before handing over to user 7. Mobile Booster Installation for Mobile network 8. Integration of KA BAND into Sophos Firewall 9. Total Reduction of user escalation by attending to user’s everyday need 10.Various Rig moves which involves dismantling and Set Up of IT equipment’s 11.Set up of Internet connections in different offices 12.IP phone configuration 13.Configuration of Access points STERLING GLOBAL OIL AND GAS EXPLORATION Position: Senior IT Executive Role: 2013-TILL DATE • Served as main focal point, dealt with all IT-related matters for the organization. • Administrated company’s WAN. • Supervised system troubleshooting, backups, database, and system recovery. • Provided expert IT support to customer base – Handled every technical query • Resolved IT help desk issues efficiently – Helped with timely recovery of valuable data in cases of software disaster. • Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, minimized computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs. • Developed departmental help manuals to assist staff with IT issues. • Designed IT training programmes for new employees – Provided training on technicalities of internet firewall and protocols such as TDM, MNS and Soft Switches. • Migrated legacy data from ADABAS to Oracle RDBMS for the management system development • Worked on Networking and Firewall along with Cisco/VoIP environment. • Worked on RDBMS data centre based on Oracle Enterprise server. • Worked on protocols like TDM, NMS, Soft Switches, and DSLAM/MSAG • Ensuring all IT transactions and process must be in line with ISO 20K Standards. • To implement the CAPA for improved CSAT score, Implementation of CVI action plan as per agreed timelines • Handling V-SAT connectivity in sites EDUCATION and QUALIFICATION Delta State Polytechnic Otefe, Oghara HND/P.GD. in Computer Engineering Mater Dei Model College Senior School Certificate (SSCE) Delta state Delta state Sons/Daughters of Divine love Primary School Delta state First School Leaving Certificate (FSCLC) 1997 - - - OTHER RELATED QUALIFICATIONS • Certificate of networking professional from a recognized institute • Diploma in IT/Systems PROFESSIONAL CERTIFICATES  CompTIA Security Certified 2010  Cisco Programming Essentials Certified 2022  Apps Dynamic Certified Associate Administrator 2022  Google Cloud  Project Management Professional (PMP) 2022  Microsoft Technology Associate 2013  Cisco Certified Network Professional 2020  Cisco Certified Network Associate Routing and Switching 2016 Trainings Attended Leadership Program Service Excellence Program. Business Communication Skills. Presentation Skills. Customer Centricity. ITIL-V3 LEAN REFREES AVAILABLE ON REQUEST