Chidera Opara

OPARA CHIDERA NNEOMA 3, Daramola Street, Meiran Lagos State.--, - Diligent and experienced customer care representative with proven expertise in reviewing and evaluating various types of content to ensure strict adherence to operational guidelines and community standards. Adept at maintaining a high level of quality control while effectively contributing to a safe and engaging online environment. 2012 - 2016​ Bachelor of Education Department English Language and literature. University of Nigeria Nsukka, Enugu State. 2005 - 2011​ Senior School Certificate Dora Chinyere Nwakiti Juniorate Inyishi Imo State. 2001 - 2005​ First School Leaving Certificate Estate Children School Federal Housing Owerri Imo State. ●​ (2021) Customer Service Representative ●​ (2017) Teacher Registration Council Of Nigeria (TRCN) Employer –ISON Xperience BPO (MTN Nigeria Limited) Oyo State, Nigeria. Job role – Customer Service Representative Duration – June 2022 – July 2025 Job Responsibilities: ◻​ Maintaining an impressive 20-second average call response time, ensuring timely assistance for customer inquiries. ◻​ Demonstrated a 95% first-call issue resolution rate, streamlining customer interactions and enhancing satisfaction. ◻​ Contributed to a 15% increase in upsell revenue through effective product recommendations. ◻​ Achieved a 98% technical issue resolution rate, delivering reliable technical support to enhance customer experience. ◻​ Attained a 100% response rate to customer email within 2 hours, ensuring prompt and attentive communication. ◻​ Maintained meticulous 95% accuracy rate in documenting customer interactions, enabling seamless issue tracking. Employer – Momo PSB (UNDER MTN NIGERIA LIMITED). Job role – Customer Service Representative Duration - 2021 – 2022 Job Responsibilities: ◻​ Process customer cash deposit and withdrawals, cheques, transfer, bills and credit card payments, money orders, certified cheques and other related bank transactions. ◻​ Inform customers of available banking products and services to address their needs. ◻​ Answer enquiries and resolve problems or discrepancies concerning customers' accounts. ◻​ Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds. Employer – Amazing Grace Nursery and Primary School Ibadan, Oyo State. Job role – Class Room Teacher Duration – 2020 – 2021 Job Responsibilities: ◻​ Assisting in taking care of pupils. ◻​ Feed some of the pupils that can't feed themselves. ◻​ encouraging creative thinking and motivated pupils by addressing individual strengths and weaknesses based on the standardized testing result. ◻​ Incorporated exciting and engaging activities to achieve pupils participation and hand-on learning. ◻​ ​ Enhance pupil knowledge of technology by integrating various web based applications for research and assignments. ◻​ ◻​ ◻​ ◻​ ◻​ ◻​ ◻​ ◻​ ◻​ Strength and Skills Attentive to details. Ability to tactfully deal with difficult situations. Possess the yes I can! Spirit. Excellent communication and interpersonal skills. Enjoy problem solving and taking challenges. Able to work under own initiative. Result oriented. Ability to multitask. Positive attitude and good team player. Interest ◻​ Writing and reading for personal and mutual benefit. ◻​ Research, business and marketing for personal and societal development. ◻​ Utilization of information and communication technology. Extra-Curriculum Activities ◻​ Writing, researching and reading motivational books.