Chidera Oluchi Nwanorim

CURRICULUM VITAE CHIDERA OLUCHI NWANORIM Email:-LinkedIn: www.linkedin.com/in/oluchi-chidera-sdr ACCOMPLISHMENTS: Everyone has quantifiable accomplishments in their career. With a proven track record in Sales Management, Customer Support, and Administrative Assistance, here are some of the key achievements from my previous roles: You can view samples of my work and achievements here: Portfolio     Increased Sales Revenue by 35% in One Fiscal Year Successfully led a sales team to surpass quarterly targets through strategic planning, client relationship management, and effective upselling techniques. Achieved 95% Customer Satisfaction Rating Handled high-volume customer inquiries with professionalism and empathy, leading to consistently high feedback scores and improved customer retention. Streamlined Administrative Processes Across Departments Introduced automation tools and reorganized filing systems, reducing administrative errors and saving an average of 10 hours per week in manual tasks. Trained and Onboarded Over 20 Team Members Developed and delivered training programs for new hires in both sales and support roles, accelerating their productivity and improving team cohesion. SKILLS: Working In A Team – I have learned how to work well in a team, taking on a leadership role where appropriate. I’ve learned the importance of realizing individual strengths and how to set deadlines to ensure tasks are complete. Communication Skills – In my previous role I have been focusing on improving my communication skills. This includes listening carefully to others, ensuring that all information is passed on correctly and efficiently, and being aware of other people’s situations and backgrounds.      Process improvements. Written and verbal communication. Salesforce CRM: HubSpot, GoHighLevel Freshdesk, Zendesk      Stakeholder relationships. Quality assurance and control. Purchasing processes. Lead Generation. Proficient in MS Projects and Excel.       Schedule Management. Problem-Solving. Evaluating proposals. Project Management. Customer Service & Support. Cultural Awareness. PERSONAL PROFILE: Name : CHIDERA OLUCHI NWANORIM Contact Number : (- Portfolio : https://myjourney-chideraoluchinwanorim.carrd.co/ Language Known : English Language: Native Language, Distinguished levels in Listening, Speaking, Reading, and Writing. PROFESSIONAL CERTIFICATE: Client Service Certificate. Salesforce Essential Training B2B Sales Strategy: Winning Plays for Big Contracts Customer Service Leadership Certification. Customer Service: Serving Customers - Through Chat and Text Call Center Certification. On Demand IT Skills Training. Jobberman Soft Skills Course for Employer Partner De-Escalating Conversations for Customer Service EDUCATIONAL QUALIFICATION: Bachelor's Degree in Education Abia State University Nigeria WORK EXPERIENCE: SALES MANAGER (MARKETER) Sep 2023 – Pres ent HEIRS INSURANCE Nigeria  Conducting frequent research for target audiences, discovering their pain points, and creating enticing marketing strategies and campaigns so as to meet (or exceed) monthly sales quotas which includes video meetings, cold calls, email marketing, and social media advertising, as needed.  Increased insurance sales by 550% in my first year of employment by implementing a new marketing strategy that focused on building relationships with customers through office visitations and rendering outbound customer support. As a result of this strategy, the company has been able to build a loyal customer base and has continuously exceeded the company's quota.  Preparing enticing and tailored insurance offers or packages for prospective clients that fit their specific needs and lifestyles thereby leading to opening and creating of innovative insurance packages for customers.  Customizing insurance packages as needed in-order to go the extra mile and further accommodate clients’ wishes by constant follow up and offering basic customer support to existing insurance clients and prospective clients.  Monitoring and reporting on the team's performance on marketing campaigns and adjusting strategies to close sales leading to increased and improved output of insurance packages sold monthly by 50%. CLIENT OUTREACH SPECIALIST Jan 2024 – Aug 2024 INSURANCE AGENCY United States, Westminster       (REMOTE) Conducted targeted outreach to over 100+ prospects weekly, generating qualified leads and boosting pipeline growth. Scheduled high-conversion appointments for the sales team, contributing to a 25% increase in closed deals. Utilized CRM tools (e.g., HubSpot, Salesforce) to manage leads, track interactions, and optimize outreach strategies. Developed personalized email and call scripts that improved response rates by 30%. Collaborated closely with sales and marketing teams to align outreach efforts with campaign goals. Maintained detailed records of all client interactions, ensuring smooth handovers and consistent follow-ups. SENIOR CUSTOMER SUPPORT PERSONNEL Jan 2022 – Aug 2023 CHINEZ INTEGRATED SERVICES Nigeria       Proactively managed customer inquiries, complaints, and feedback to ensure high customer satisfaction and loyalty. Identified customer service trends and leveraged insights to develop and implement customer service strategies. Developed and implemented strategies to maximize customer retention and loyalty. Used customer service metrics and KPIs to report and analyze customer satisfaction levels. Fostered strong customer relationships, ensured customer needs were met, and resolved conflicts. Analyzed customer feedback and devised strategies to increase customer engagement and loyalty. FRONT-DESK RECEPTIONIST Jan 2021 – Nov 2021 DULUX PAINT CENTRE Nigeria      Assisted in scheduling and coordinating both in-house and external meetings, optimising the use of meeting rooms and company resources. Managed multi-line phone system and effectively handled 200 tickets on a daily basis, contributing to a 60% increase in customer satisfaction. Established an efficient document database during my first 30 days in Dulux company, reducing slack time by 10% and improving overall efficiency. Created policies for the entire administrative team and streamlined processes that helped boost employee morale by 15%. Handled incoming and outgoing post and deliveries, ensuring accurate distribution and timely dispatch to maintain effective office communication. CONCLUSION & DECLARATION: I hereby declare that all the details mentioned above are the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars. If selected I assure you that I would perform to the best of my abilities to meet the goals and satisfy the needs of the given company and organization. CHIDERA OLUCHI NWANORIM.