Chidera Nzewi

I am a respectful and empathetic Customer Support Representative with over 3 years of experience helping customers resolve issues, improve their experience, and build trust with the brands I represent. My passion for customer service comes from understanding that every interaction is an opportunity to create a positive impact. I thrive in fast paced environments where I can combine my communication skills, problem solving ability, and attention to detail to deliver consistent results.

In my previous roles, I have successfully managed high volume customer inquiries through email, chat, and ticketing platforms such as Zendesk, Intercom, Gorgias, and Salesforce. On average, I resolved over 2,000 monthly tickets while maintaining a 99% SLA compliance rate and contributing to a 10% boost in customer satisfaction scores. By offering personalized support and clear communication, I have been able to turn frustrated users into loyal customers.

My strengths go beyond resolving tickets quickly. I am also proactive in identifying patterns in customer issues, sharing valuable feedback with product and engineering teams, and helping develop internal and external knowledge bases. This not only reduces future inquiries but also empowers customers to solve issues independently, creating a more efficient support experience for everyone involved.

What sets me apart is my ability to balance professionalism with empathy. Customers do not just want solutions, they want to feel heard and understood. I make sure each interaction reflects patience, respect, and genuine care, while still keeping conversations efficient and solution focused.

I am comfortable working independently in remote environments, managing time zones, and adapting to different communication styles across global teams. With excellent written communication, multitasking skills, and a strong grasp of customer service tools, I consistently deliver results that align with business goals while keeping the customer at the heart of everything I do.

If you are looking for a customer support professional who combines empathy with efficiency, and who can enhance customer loyalty while strengthening your brand’s reputation, I would be excited to bring my expertise to your team.