Chidera Nwamara

CHIDERA NWAMARA CUSTOMER CARE REPRESENTATIVE CONTACT -- SKILLS PROFILE Dedicated and empathetic customer care professional with four years of experience delivering exceptional customer experiences. Proven track record of resolving issues efficiently and improving customer satisfaction. Skilled in communication, problem-solving, and relationship-building. WORK EXPERIENCE Key Skills: Customer Care Representative • • • • • • • Geoferrous Nigeria Limited Customer Service Communication (verbal/written) Problem-Solving Empathy and Active Listening Time Management CRM Software (e.g., Salesforce) Technical Troubleshooting Personal Qualities • Friendly and approachable demeanor • Strong work ethic and reliability • Adaptability and flexibility • Continuous learner EDUCATION KEY RESPONSIBILITIES: Respond to customer inquiries via phone, email, chat, and social media. Resolve customer complaints and issues efficiently and professionally. Provide product/service information and support. Collaborate with cross-functional teams to enhance customer experience Process customer orders, returns, and exchanges. Maintain accurate customer records and databases. Meet or exceed customer satisfaction and WAEC Customer Care Representative NSAN Secondary School Green Label Nigeria Limited KEY RESPONSIBILITIES: 2016 - 2019 LANGUAGES English Proficiency Level: Upper intermediate - Respond to Customer Inquiries Resolve Customer Complaints/Issues Provide Product/Service Information/Support Build/Maintain Customer Relationships Troubleshoot/Escalate Issues Process Customer Orders/Returns/Exchanges Manage Customer Accounts/Billing Conduct Quality Checks Gather Customer Feedback/Suggestions Collaborate with Internal Team -