Customer Service Representative
Chidera Nwagugu
Phone Number:- Email:- linkedin: linkedin.com/in/chidera-nwagugu-
Professional Summary
Dedicated Customer service Representative always providing care for ultimate customer satisfaction. Have a good ability to establish and maintain good communications and relationship with clients. Smoothly uncovered and solved challenges and focused on surpassing expectations and driving team success. Am also proficient in learning new task, trustworthy, ethical and discreet. I am also detailed-oriented and resourceful in completing project and able to multitask effectively.
Relevant skills
Customer Service
Handled up to 100 customers daily.
Promptly responded to inquiries and request from up to 50 prospective customers
Assisted customers in making purchase decisions
Demonstrated interest in customers by carefully for their key concerns and resolving their problems
Effectively managed irate customers and complainants in a friendly and patient manner which earned me a promotion.
Administrative
Provided telephone support, investigated and resolved billing problems for over 20 customers daily.
Produced daily, weekly and monthly sales report.
Balanced cash drawer with good level of accuracy which made my boss increase my monthly salary.
Assisted with general accounting functions, weekly, monthly and annually.
Communication
Developed highly reputable client’s relationship and earned bonus for exceeding service standard goals.
Used positive language with empathy while handling customers.
Developed high level of listening skills which made it clear for communication with customers.
Work History
Customers Service Representative – Kenvitadera Enterprice –
March 8,2019-December 10, 2019.
Account Officer – Louismary Global ventures
February 23,2020-August 12, 2020
Education
Science Education- University of Nigeria
Additional Skills- Microsoft words, Google suite, Multitasking skills, communication skills, excellent interpersonal skills, customer service.
