Chidera L. Nzewi
Customer Support Associate
Contact
Phone
-
Email
-
Address
A9 Glory Court, Dan Suleiman Street,
Utako, Abuja, Nigeria 900108
Education
2006 - 2009
Bachelor Of Science
Enugu State University Of Science
and Technology
Expertise
A charming customer support and an agile ace who specialized in providing exceptional
support, investigating and resolving customer complaints and issues efficiently. Skilled
in risk assessment and mitigation and deliver exceptional customer support efficiently.
Insatiable curiosity to reach the root cause of issues and leave no stone unturned in
finding a lasting solution to customer problems. Able to put myself in others’ shoes,
combined with strong communication skills, allowing me to effectively build rapport with
customer to understand and clarify their needs.
Experience
November 2022 - April 2024
First Priceless Integrated services, Lagos
Customer Service Associate
Probe into attendance and quality reviews across commercial hub and use
superior critical thinking to solve customers’ problems.
Manage and maintain communication on multiple platform to effectively
solve customer issues and complaints.
Maintained Customers records on Freshdesk with details of inquiries and
complaints to ensure accuracy and integrity.
Proper knowledge of product to ensure that we are operating with the most
up-to-date organizational information.
April 2018 - January 2021
Good Earth Power Nigeria, Maitama, Abuja FCT
Administrative Assistant
Proper documentation of files and detailed reports for executive review.
Collaborated with site engineers to understand their struggles and effect
strategies to tackle it.
Schedule meetings and book appointment for the project manager and the sales
team.
Update of company profile, catalogues, and design brochures.
Utilized Pipedrive to manage leads and track interactions.
Issue and complaints resolving
.
Freshdesk, Zendesk, Live chats, Pipedrive,
November 2012 - February 2017
and Hubspot
Patience and Empathy
Written and Verbal communication
Appointment scheduling
Multitasking
Detail-oriented and Organized
Goal-oriented and
motivated
Critical and
Problem solving
Language
English
Igbo
G. U Ebeco Industries Limited, Idu Industrial Area, Abuja
Account Assistant/ Customer support Agent
Proper documentation of file and detailed reports for executive review.
Prepared the Staff payroll and customer packing list and invoices
Documenting Customer interaction, inquiries and complaints through Hubspot
CRM ensure that Customer feedback and referrals are noted through NPS.
Responding to disgruntled customer complaints via email, phone and live chats and
ensure that disputes are resolved effectively.
Spearheaded reliability enhancements to improve the performance processes and
products.
Reference
Available on
request
