Chidera Jessica Ezeokafor

EZEOKAFOR CHIDERA JESSICA - |-|LinkedIn ADMINISTRATIVE MANAGEMENT | VIRTUAL ASSISTANT Dynamic and results-driven Administrative Officer with hands-on experience in optimizing office workflows, improving customer satisfaction, and leading teams. Proven track record in reducing operational costs, increasing efficiency, and enhancing communication strategies. Expertise in virtual property management, lead generation, and project management with a strong command of various productivity tools including Zoom, ClickUp, Trello, HubSpot, and more. Adept at managing schedules, reports, and client relationships while ensuring adherence to organizational policies. TOOLS • • • Yelp | Zillow Zoom | Loom | ClickUp MS Suite | Google Suite • • • Trello | Asana Leadscraper | Apollo Monday.com | Booking.com • • • Calendly | Clay Air BnB | Lemlist HubSpot | Picktime Lead Generation Email Management Appointment Scheduling Effective Communication • • • • Problem-Solving Technical Support Stakeholder Management Virtual Property Management • • • • Time Management Attention to Details Project Management Research & Discovery SKILLS • • • • WORK EXPERIENCE Administrative Officer NBTI • • • • • • Address staff welfare concerns by implementing effective solutions and fostering a positive and supportive work environment. Ensure compliance with organizational policies and procedures while maintaining a well-structured administrative workflow. Supervise procurement activities, including vendor negotiations and inventory management, to ensure the availability of essential office supplies. Organize and coordinate meetings, including scheduling, agenda preparation, and logistics management to facilitate productive engagements. Maintain and update accurate records and documentation to ensure seamless office operations and compliance with organizational standards. Prepare comprehensive and detailed reports and summaries to support informed decision-making, improve operational efficiency, and drive strategic initiatives. Manager Tataxpress Logistics & Services Company • • • • • 2024 – Till Date 2023 - 2024 Enhanced customer satisfaction scores by 20% through proactive communication, consistently meeting delivery deadlines, and addressing client concerns with tailored solutions. Managed an annual budget of 40 million naira, by ensuring expenditure remained within 5% of projections through meticulous planning, monitoring, and cost-control measures. Oversaw supply chain operations, ensuring efficient transportation, storage, and delivery of goods to meet client expectations and organizational goals. Negotiated contracts with vendors and service providers to secure favorable terms and maintain strong partnerships. Ensured compliance with regulatory standards and internal policies to uphold operational integrity and minimize risks. • Recruited and trained a team of highly skilled staff members, implementing comprehensive onboarding programs and continuous professional development initiatives, which resulted in a 25% increase in operational efficiency. Front Desk Coordinator ESHDC(Nysc) • • • • • • 2022 - 2023 Reduced scheduling conflicts by 10% through the successful introduction of a digital appointment management system that enhanced coordination. Handled incoming and outgoing mail, ensuring timely distribution and accurate record-keeping for improved operational efficiency. Addressed visitor complaints and concerns with tact and professionalism, resolving issues promptly to maintain client satisfaction. Improved visitor satisfaction by 30% by implementing a streamlined check-in process and providing personalized assistance during interactions. Reduced scheduling conflicts by 25% through the successful introduction of a digital appointment management system that enhanced coordination. Increased administrative efficiency by 20% by organizing and digitizing filing systems, reducing retrieval times significantly. OTHER WORK EXPERIENCES • • Secretary | Green Educational School Office Assistant | Skirpo Studio 2021 - - 2019 VOLUNTEER EXPERIENCE • • Rotaract Club of Nigeria | Actively Involved in Community Engagement National Association of Psychology Students (NAPS) | Conference Volunteer KEY ACHIEVEMENTS • • • • • Reduced transportation costs by 15% by implementing optimized route planning, utilizing fuel-efficient strategies, and leveraging data-driven insights to minimize unnecessary expenses. Achieved a 98% on-time delivery rate by streamlining communication with suppliers, enhancing coordination with customers, and introducing real-time tracking systems to proactively address delays. Resolved 95% of visitor complaints on the first interaction by employing proactive problem-solving skills and a customer-focused approach. Successfully managed over 50+ welfare matters monthly, ensuring a supportive and comfortable work environment for all stakeholders. Monitored shipments through advanced logistics systems, ensuring 98% tracking accuracy, identified operational trends, and addressed 95% of delivery issues, including delays and damages, within 24 hours. EDUCATION BSc. Psychology | Nnamdi Azikiwe University TRAINING & CERTIFICATIONS • • • • • • • In-demand IT Skills | Digital Witch IT Support Community Certified Copywriter| CP Hub Academy Administrative Staff Training | Greenland Educational School, Awka Clinical Posting | Neuropsychiatric Hospital, Enugu. Microsoft Word, PowerPoint, and Excel Training | Climax Computer College, Lagos Leadership Training: Cads Land Academy, Lagos. Workshop in business development Nigeria: JVC Resource Limited, Lagos 2020