Chidera A. Eronini

Chidera Eronini Executive Virtual Assistant Eager to be part of a visionary team that encourages creativity, embraces change, and strives for excellence. Education Oct 2018 | Apr 2023 Master of Science (MS/MSc) Aug 2015 | Mar 2017 Pgd Mar 2024 | Continue May 2023 | Continue Federal University of Technology, Owerri MSc Project Management Technology. Contact Info Gender: Female Nationality: Nigerian Federal University Of Technology Owerri Skills Post Graduate Diploma (Pgd) Project Management Technology Attention to Detail Experience Communication Skills Upwork Customer Service Virtual Assistant ● Customer onboarding and experience management ● Proofreading services: documents, journals, print materials, etc. ● Data Entry services; recordkeeping and document filling tasks to organize important company information. ● Serving as point of contact to clients supporting prompt resolution of requests and complaints. ● Beta testing and reading services. ● Event planning and coordination. ● Project Manager Organization Zeem Credits Problem Solving Teamwork Time Management Administrative Assistant ● Managed office calendars and organising appointments, meetings, and arranging travel itinerary. ● Addressed customer enquiries and promptly resolved complaints. ● Coordinated office workflow and monitoring task completion to evaluate quality and satisfactory deliverables. ● Tracked expenses to ensure financial goals are achieved and identication of cost-saving opportunities. ● Performed recordkeeping and document filing tasks to organize important company information. Sept 2021 | Continue Chris Cares Ventures Mar 2019 | Continue Derdal Global Enterprises Continuous learning Adaptability to change Adaptability to Technology Adherence to Deadlines Customer Service Representative Language ● Customer onboarding and documentation ● Customer enquiry and management ● Appointment setting and itinerary scheduling. ● Adminstrative duties ● Daily accounts balance and checks. English Customer Service Representative ● Provided customer support via live chat, email, and telephone.  Worked closely with other client services team, technical teams and other departments to drive customer satisfaction and success. ● Data entry services of customer transactions, support enquiries, complaints, and action taken. ● Connected with prospective, new, and established customers to access and determine individual needs. ● Obtained detailed feedback from clients to improve service delivery. Hobbies Beachcombing Scrabble Community service