Chichi Joy Charles

I am an experienced Relationship Manager at a leading Nigerian bank, skilled in fostering client relationships to drive financial growth. With seven years of expertise in customer service, I am passionate about delivering exceptional customer experiences and ensuring satisfaction. My role as a Dispute/Chargeback Specialist has honed my ability to resolve customer issues quickly and empathetically. I have developed strong supervisory and managerial skills through coordinating teams, and I am committed to contributing positively to any organization I join. My goal is to expand my knowledge and skills while achieving success and exceeding organizational goals.

Recently, I got a certification in Property Management/Short Term Rentals which afforded me the opportunity to learn about the rudiments of property management. I also offer Virtual Assistance to streamline business operations to boost efficiency, allowing business owners focus on strategic growth.

I am available to offer the below services:

Relationship Management

General Research

Contact Center QA Feedback Calibration

Quality Assurance Assessment/Review

Customer Service (Chat and Email Support)

Email/Inbox Management

Calendar Management

Data Entry

Book-Keeping

Task Coordination

Lead Generation

General Administrative support

Whether you need expert financial advice, seamless customer support, or efficient virtual assistance, I am ready to deliver tailored solutions that meet your unique needs.

Let's work together to streamline your business, enhance your customer relationships, and achieve your strategic goals.

Kindly send a message today to get started!