Chibuzor Onyegesi

CHIBUZOR CHRISTOPHER ONYEGESI ​PROFESSIONAL SUMMARY ​Versatile Professional with 15+ years of experience in administration, HR, and customer operations. Currently bridging extensive organizational expertise with the Finnish technology and energy sectors through advanced FITech studies at five leading Finnish universities. Proven track record in process optimization reducing operational errors by 40% and managing complex stakeholder relations. Native English speaker with developing Finnish skills, committed to contributing to the EnergyVaasa ecosystem through professional administrative and digital support. ​CONTINUOUS LEARNING & TECHNICAL UPSKILLING (FITech-) ​Actively pursuing specialized university modules to integrate into the Finnish technology and energy sectors: • ​University of Vaasa: Business Models for Smart Energy Systems • ​Aalto University: Introduction to Artificial Intelligence (AI) • ​Lappeenranta-Lahti University of Technology (LUT): 5G Technology • ​Tampere University: Basic Course on Communications Engineering • ​University of Oulu: Privacy and Social Engineering ​KEY SKILLS • ​Admin & HR: CRM & Data Management, HR Documentation, Internal Workflows, Compliance Support. • ​Operations: Process Optimization, Data Entry, Record Management, Service Escalations. • ​Digital Proficiency: Microsoft Office Suite (Expert Excel/PowerPoint), CRM Systems, Digital Workspace Tools. • ​Soft Skills: Cross-Cultural Communication, Mentoring, Problem-Solving, Team Leadership. ​PROFESSIONAL EXPERIENCE ​Lifeforte Pharmaceutical | HR & Administrative Officer | 2023 – 2025 • ​Managed end-to-end HR documentation and internal administrative workflows. • ​Key Achievement: Reduced documentation errors by 40% and improved response times by 35% through proactive process auditing. ​St. Francis Catholic Secondary School | Teacher (History & Civic Education) | 2021 – 2025 • ​Delivered complex curriculum to diverse learner groups and coordinated departmental activities. • ​Mentored students and colleagues, ensuring 100% alignment with national educational standards. ​Moberry Herbal Coffee | Customer Support & Admin Assistant | 2021 – 2023 • ​Oversaw CRM data management and resolved high-volume customer inquiries. • ​Key Achievement: Improved customer satisfaction ratings to 92% and reduced complaints by 30% via streamlined communication. ​First Activa College | Head of Social Science Department | 2016 – 2021 • ​Led a team of educators in curriculum delivery and quality assurance. • ​Managed student mentoring and national exam preparation, achieving consistently high results. ​Asoebi2u.com | Operations & Customer Relations Officer | 2017 – 2021 • ​Managed order processing, service escalations, and customer retention strategies. • ​Key Achievement: Increased repeat business by 20% through improved service delivery. ​Vision & Values Microfinance Bank | Customer Service & Back-Office | 2013 – 2017 • ​Handled sensitive financial documentation and regulatory compliance. • ​Key Achievement: Reduced processing errors by 45% through meticulous data verification. ​EDUCATION • ​BA (Hons) History & International Studies – Lagos State University, Nigeria ​LANGUAGES • ​English: Native / Professional Fluent • ​Finnish: Basic (A1 level - Actively developing) • ​Swedish: Beginner (Focusing on the Vaasa regional context) • ​Igbo: Native