Chibuzor Okoro

Multi-talented, efficient, reliable, dependable, detail-oriented, consistent, passionate and driven are the words which qualifies me as an ideal choice for this application. I take my work seriously and once assigned a task, I will see it through to completion. With a long track record of both pre and post NYSC work experience I have proven to be a very consistent and resourceful individual. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently enhancing knowledge and exceeding expectations. CONTACT PHONE: - CHIBUZOR CHINEDU OKORO EMAIL:-EDUCATION Federal University of Technology Owerri 2011 - 2016 B. Tech PROJECT MANAGEMENT TECHNOLOGY, DEPARTMENT OF PROJECT MANAGEMENT TECHNOLOGY Federal Government Girls College Keana 2002 - 2008 JSCE/SSCE (WAEC/NECO) August 2018 Alison Courses Certificate in customer service training Alison courses September 2019 Certificate in introduction to public relations ( Alison courses September 2021 Certificate in customer service skills (Alison courses) January 2022 Certificate in project procurement management (Coursepedia)` WORK EXPERIENCES HOBBIES Singing Dancing Interacting Travelling Writing Exercising Rob & co logistics recruitment (Hr Account manager & virtual Assistant) (remote) (sept 2022-sept 2024)       Called applicants to confirm availability for job Work applicants through qualifying questions Explained contract agreements to applicants and have them sign it Resolved technical issues experienced by Applicants Conducted interviews Provided chat support by sending messages to applicant through zohomail and chat and helping them fill out contract form DigiReps.co (Recruiter and inside sales rep) (Remote) (June2023June2024)       Identify staffing needs of client Identified needed skills for each job role Conducted interviews Called cold leads of possible clients to tell them about the company and how we can help facilitate their business. (b2b/b2c) followed up on warm leads to fix a kick-off strategy meeting with the CEO Provided chat support by answering questions from candidates and client via email and slack. Avoda LLC (Virtual Assistant/ Customer Relations) (Remote) May 2022–July 2022 Took inbound/outbound calls from home owners to schedule appointment for viewing. Handled all clients information and kept track of booked appointment Handled company’s holiday rental accounts like Airbnb, VRBO Updated daily tasks to be carried out by employees on Monday.com Followed up on pending claims with clients/ host platforms Kept records of receipts and invoices of items purchased for company’s use Reconciled all accounts daily on QuickBooks Recorded training videos for new hires on zoom OUTSOURCE GLOBAL TECHNOLOGIES (Training and Quality Analyst (EMR), Team Lead) April 2021 – Sept 2023 • • • • • • • Listen to calls by agents to ensure they comply with quality assurance standards and company’s call policy Creating reports and audits to spot coaching opportunities needed for team growth Carry out call listening and calibration sessions to ensure that processes are followed as regards to company’s call standards Develop materials and processes to improve adherence to company standards as regards to call quality Trained new agents by shadowing and mirroring their calls for a better OTJ (on the job) experience Compilation of weekly, monthly and yearly reports and analysis to support management Tracked and monitored agent’s call performance by using The TQA evaluation sheet OUTSOURCE GLOBAL TECHNOLOGIES (Customer Service Representative (PQ), Client services (EMR) AUGUST 2019- APRIL 2021 • Obtained client information through customer care duties, Case file analysis etc. • Shared helpful resources and solved client queries through customer care duties. • Followed up and kept track of potential customers to improve sales conversion rates by using the sales force software and google workspace • Maintained client confidentiality and kept them updated on new information. • Cultivated strong value-added relationships with customers and drove business development by delivering product knowledge. • Resolved customer issues using strong interpersonal skills and conflict resolution techniques. • Created new processes and systems for increasing customer service satisfaction. • Managed quality communication, customer support and product representation for each call rep by weekly evaluation and auditing • Spoke to client and enlightened them about Electronic medical records using VICI dial and human API app to get information for record sync • Provided chat support through emails and google chat NATIONAL AGENCY FOR THE CONTROL OF AIDS (NACA) NATIONAL YOUTH SERVICE CORP (NYSC) APRIL 2018 – April 2019 • Prepared a more comprehensive expense reports template to track and monitor all administrative expenses. • Assisted the in campaign rally organization • Assisted doctors and pharmacists in administering care during rallies and visitations. • Management of organizational resources and assets. • Partnered with donor groups to propose, plan, execute and manage service projects. • • Assisted the information gathering process to improve NACA’s knowledge of donor’s strategies, to better direct its resource mobilization efforts. Assisted in preparing reports and statistics which showed the results achieved by NACA EAT TO LIVE LIFESTYLE LIMITED OFFICE SUPERVISOR, NUTRITION ADVISER AND CUSTOMER SERVICE REPRESENTATIVE FEBRUARY 2017 – JULY 2017 • Effective management of customer care relationship and services. • Advised customers on best practices for weight loss and healthy living • Created meal plans for different fitness needs. • Addressed inquiries, appointment requests and billing questions. • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification. • Coached new hires on company processes while managing employees to ensure maximum production. • Integrated logistics systems into company processes to improve operations and manage work orders and price changes. • Compared vendor prices to ensure optimal savings. • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records. • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment SKILLS • • • • Microsoft (word, excel, power point ) Customer service skills Filing and Organizing skills • Time Management Project management • Report writing • Sales & telemarketing • Strategic planning • Adaptive team player • • Client services and Relationship-building Administrative and virtual assistant • Lead generation and appointment setting • Quality analysis, call listening and auditing • Basic computer knowledge • Written and verbal communication skills • Creative problem solving REFERENCES Mrs. Chizobam Iheoma Chizea Department of Agricultural Technology Federal college of Forestry, Jos Plateau State. Preciouschizobam@g mail.com-, - Mr. Ehika Onyekachi Usifoh Senior programme manager National Agency for the control of HIV/AIDS No 3, Ziguinchor Street, off IBB Way, behind AEDC, Wuse Zone 4, Abuja- Osakwe Joseph Senior HR Officer Outsource Global 2nd Floor, ASTA GALLERY Plot 1185, Parkway Road, Cadastral Zone, B06 Beside Ministry of Works & Housing, Mabushi District, Abuja FCT .-