Chibuzor Ezeh

 Professional Certifications CISCO Certified Network Associate(CCNA) 2010 ITIL Service Management V4, Foundation 2019 CAREER HISTORY/ EXPERIENCE 2019 -Till Date:  STERLING BANK PLC. Lagos – Nigeria Application Support Specialist Responsible for all aspect of technical support over the phone, remotely, in person support and management of request, incident and problem tickets Championing design, development, and management of mobile and internet banking application Working with Windows Servers and SQL databases Deployment and life-cycle support of web and mobile applications Deployment and support of the bank’s USSD and Enterprise Token application Deployment, hosting, troubleshooting and support of APIs Management of third-party and vendors connections Monitoring transactions on the bank’s digital platforms and Alternative Channels and ensuring high availability and reliability Engaging with the product/business team for new feature releases Reviewing architectures of applications under my purview and coming up with creative ways to improve efficiency Ensuring high availability and reliability across all channels and platform and SLA targets are met. Working with and deployments on Azure DevOps 2011 -2018:  KEYSTONE BANK PLC. Lagos – Nigeria Team Member, Other Application Support Provide technical support to customers on all supported applications Monitor error logs, users activities, resource utilization and troubleshoots application processes and system resources to ensure compliance with key system performance indicator Perform post-QA, pre-implementation testing on patches and new releases of application software Applies new software revisions, upgrades and patches Implement innovative techniques to optimize and reduce troubleshooting time Maintains technical knowledge base and software documentation Meet regularly with customers to analyze customers’ expectations and improve customer experience SQL Database Administration Prepare Backup Policy for SQL databases and ensure daily database backup SQL Database Monitoring (Perf. Mon., DMVs) and Maintenance (indexing, partitioning) Implementing SQL Database high availability (Database Mirroring, Replication, Log Shipping etc) SQL Server User and Database Security (Database login/schema/user Management, TDE/Column Encryption) SWIFTAlliance Access/Workstation support Ensure maximum uptime of SWIFTAlliance SwiftAlliance workstation/upgrade/patches/certificate installations SWIFT database/messages/Journal backup and Archiving SWIFT- Back Office Integration (T24, Safewatch) - Configuring Message Partner, Message Routing Reuters Dealing System Support Provide 1st level user/application support Optimize uptime by ensuring 24/7 connectivity Liaise with network team/ISP in case of network failure Escalate issues to Reuters and follow up for quick resolution Deploy and Maintain in-house developed applications 2007 to 2011: Project Personnel, IT Infrastructure Procurement & Asset Management Coordination of Supply Chain Management activities for acquisition of Technology Assets/resources, Vendor Accreditation, Development of RFQ/P & Contract Documents, Vendor Relationship Management and Outsourcing evaluation. Setting Procurement and other Operating Policies. Successful Implementation of $1.7m Disaster Recovery Center Project for the Bank as a project Personnel. Project Management Functions – Deployment of IT Infrastructure (LAN, WAN, POWER and PC) Bankwide Scoping of Infrastructural Requirements for Disaster Recovery Centre, new branches working in conjunction with Branch development team (over 100 branches delivered) Power Deployment: Coordination of supply and installation of Integrated Power System solution to ensure safety for all IT infrastructures. Infrastructure Resource requirement (Links and Inverters) to enable ATMs in conjunction with Retail ATM Operations Team (over 50 offsite ATMs delivered) Coordination, tracking and reporting of weekly project updates to Management Project approval/business case generation and post project documentation IT Resource Supply Chain Management & Procurement, Inventory Management, Optimization of IT Resources. Branch upgrade and special projects dimensioning and implementation Issue management and strategic risk mitigation planning for branch rollout/ATM related projects Vendor Registration/selection and capacity utilization assessment & management EDUCATIONAL QUALIFICATION BSc. Computer Science,Imo State University Owerri (2005) WAEC O Levels, Federal Government Girls College Owerri (2000) TRAININGS ATTENDED ITIL Service Management training Supply Chain Management and Logistics Banker’s Academy: Financial Statement Analysis, Financial Analysis and Modelling, Negotiation Skills, Focus on Project Management, Personal Effectiveness, Time Management and organizational skills, Leading Empowered Teams for Service Quality Project Management Professional Training SQL 2008 Management INTEREST /HOBBIES Chibuzor will play Scrabble, read novels or listen to Gospel and Country music at her spare time. REFERENCES Available upon request