Chibuzor Duru

CHIBUZOR EMMANUEL DURU Jakande 1st Gate, Lekki Lagos State, Nigeria. Phone:- /-, E-mail:-Career Objective: Motivated and results-driven professional with a robust work ethic and a dedication to excellence, seeking a challenging position to leverage my skills and experience for a significant impact on the success of the organization. BIODATA: GENDER: Male L.G.A: Nwangele L.G.A STATE OF ORIGIN: Imo State HOBBIES: Playing Music, Reading, Educating people, Traveling and Writing SKILLS AND ABILITIES:       Written and verbal communication skills. Time-management/Multitasking skills. Teamwork skills Good Analytics & Problem-solving skills Results oriented and driven. Leadership skills. WORK HISTORY: Head of Operations 10/2020 to 03/2024 Great Money Group (FINTECH), Awka, Anambra.  Supervised teams responsible for the operational execution of cash and securities transfers/settlement, payments, cheques booking, fund processing, fund transfer agent and reconciliation.  Took charge of all operational and administrative queries and issues raised by the Front Office and Support Functions both locally and from other Group entities.  Managed relationships with financial institutions, including negotiating banking services, maintaining credit facilities, and ensured compliance with banking agreements.  Identified and assessed financial risks, such as interest rate risk, foreign exchange risk, and counterparty risk mitigated the impacts and saved the bank from ligitations and losses.  Prepared reports and presentations to communicate financial performance, liquidity positions, and risk exposure to senior management.  Established and documented policies, operation procedures and relevant controls to meet Bank, local and regulatory requirements, including testing and certifying or considers and escalates the adequacy and effectiveness on a regular basis.  Complied with external and internal compliance and regulatory requirements, including the Bank’s policies, operating procedures and controls to meet the Bank’s and regulatory requirements and protect the business from financial and reputational risk. Funds Transfer Officer/ATM Custodian 10/2016 to 07/2020 Union Bank Nigeria Plc, Udi Branch Enugu  Executed inbound/outbound transfers and remittances in line with service level agreement ensuring adherence to AML regulatory policies and customer satisfaction.  Ensured maximum uptime and effective functionality of ATM weekdays and weekends thereby increasing cash availability and transaction count and reducing the over the counter transactions and long queues in the banking hall.  Executed and maintained payroll schedules and FIRS-VAT/WHT remittances within stated timeline thereby reducing penalties and sanctions payable due to late remittance.  Executed branch expense request via Oracle ERP thereby increasing transparency in the branch's spending/procurement and reducing theft.  Carried out cheque validations, truncation and clearing processes achieve zero error rate with reference to the CBN regulatory rules on third party transactions via cheque and other banking instruments. Made available and sorted cash for ATM payments as well as reconciled ATM transactions general ledger, journals and erroneous transactions.  Ensured accurate daily transfer of funds from customers’ account to designated accounts locally and internationally, E-channels and daily zero balances of the collections and payment platforms and general. Customer Service Officer Union Bank Nigeria Plc Awka Branch Anambra State 12/2012 to 10/2016  Obtained documents, clearance, certificates and approvals from local, state and federal government agencies for clients to have successful business relationship.  Conducted KYC and enhanced due diligence report of clients to cover loopholes for fraudulent transactions as well as filed suspicion transaction reports.  Met personal/customer service team sales targets and call handling quotas using the CRM tools and enhanced client relationship skill.  Handled customer complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.  Documented records of customer interactions, processed customer accounts and statement of accounts with an increased speed rate, thereby enhancing customer satisfaction and turnaround time above 70%  Utilized problem-solving skills to identify customer issues and developed creative solutions to meet customer needs and onboarding process above 70%.  Constructed customer service reports to track customer satisfaction levels, allowing for quick and informed decision-making using chatbots,sales force systems etc.  Collaborated with cross-functional teams to identify customer service needs and developed solutions to meet those needs. Executive Assistant 12/2007 to 02/2011 Jehoovers Human Resource Consultancy, Owerri, Imo State.  Coordinated activities of the staff and reported to the Director.  Handled incoming and outgoing mails and filed appropriately.  Welcomed guests and visitors and responded to their queries, directing them to appropriate channels.  Maintained inventories.  Prepared and edited routine correspondences.  Took minutes of staff meeting and made reminders when necessary.  Performed other duties as assigned by the Director. EDUCATION  Digital Communication & Team Management: La Plage Meta Verse 2023  Executive Diploma in International Human Resources: La Plage Meta Verse 2022  Business Analysis: International Institute of Project Managers Network 2022  Project Management: Funzi/Pearson Content 2022  HR Masterclass: EDGE/Project Management Institute /HRCI/SHRM 2020  207. Microsoft Excel: Digital Nigeria/Microsoft 2020  Post Graduate Diploma in Business Administration Chartered Institute of Commerce of Nigeria-Lagos 2011  Proficiency Certificate in Management: Nigerian Institute of Management (NIM)-Lagos 2009  NYSC: Mapo-Arogun Comprehensive Secondary School, Ede North, Osun 2009  Bachelor of Science: Education/Political Science University of Nigeria Nsukka-Enugu 2007  Advanced Professional Certificate: Computer Studies Institute of Modern Computers Aba-Abia State 2004   Secondary School Certificate Examinations: Living word Academy Secondary School, Abayi-ugwuala, Aba-Abia State 2003 First School Leaving Certificate: Asa Road Primary School Aba Abia state 1997 PROFESSIONAL BODIES:  Nigerian Institute of Management.(NIM)  Chartered Institute of Commerce of Nigeria.(CICN)  International Association of Project Managers Network (IAPMN) REFERENCES: To be produced on request