Chibuzor Anthony

Results-driven customer support agent with 5 years of experience with a dual focus on outbound cold calling and inbound support lines. Expert in mapping solutions to customer pain points, overcoming objections like “too expensive” or “already have a provider,” and converting leads to loyal customers. Uses CRM tools to track interactions, follow up strategically, and maintain high service standards. Boasts a 95% issue-resolution rate and a steady increase in upsells.