CHIBUOGWU JACINTA EZEH
Abuja, Nigeria
Professional Summary
Passionate Co-Host, dedicated to delivering exceptional guest experiences and
maximizing property potential. Proven ability to elevate occupancy rates,
streamline operations, and foster positive relationships with guests, vendors, and
property owners
Skills
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Clear and empathetic
communication: Actively listen
and respond promptly to guests'
questions and concerns.
Compelling listing creation:
Craft engaging descriptions,
high-quality photos, and
accurate pricing.
Scheduling and managing
bookings: Coordinate bookings
seamlessly across platforms.
Check-in and checkout
facilitation: Provide clear
instructions and ensure smooth
arrival and departure processes.
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Expense tracking and recordkeeping: Maintain detailed
financial records for tax
purposes.
Technical proficiency:
Familiarity with booking
platforms, communication
tools, and online resources.
Issue resolution: Efficiently
address guest concerns and
complaints.
Cleaning and maintenance
coordination: Organize
professional
cleaning and address
maintenance issues promptly.
Experience
Airbnb Property Manager
ESCORP Rentals LLC
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Jan 2023 – current
Possessed excellent organizational skills to manage multiple tasks and
deadlines efficiently.
Organize and schedule professional cleaning services between guest stays.
Identified and promptly addressed maintenance issues to ensure property
upkeep.
Maintained accurate availability and responded promptly to guest inquiries.
Maintained regular communication throughout guest stays and ensured their
satisfaction.
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Compile data on guest feedback, occupancy rates, and revenue to help the
host make informed decisions.
Manage guest payments in accordance with the host's instructions.
Provide check-in instructions, answer questions, and offer recommendations.
Answer inquiries, screen requests, handle bookings and cancellations.
Airbnb Virtual Assistant
Twinity Properties
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Feb 2022 – Jan 2023
Created and optimized listings on Airbnb, VRBO, and other platforms with
engaging descriptions, captivating photos and competitive pricing.
Maintained accurate availability and responded promptly to guest inquiries.
Increased bookings and visibility by utilizing SEO best practices.
Provided warm and informative welcome messages with clear check-in
instructions.
Responded promptly and professionally to guest questions and concerns and
maintained regular communication throughout guest stays and ensured their
satisfaction.
Scheduled professional cleaning services after each guest stay.
Managed guest payments in accordance with host instructions and platform
guidelines.
Demonstrated adaptability and flexibility to handle diverse guest
personalities and situations.
Education
Federal Polytechnic, Oko
Higher National Diploma
• GPA 3.15
• Graduated with Upper credit
Apr 2017
