Chibuike Henry Emerie

Chibuike Emerie Phone:- | Email:-LinkedIn: linkedin.com/in/chibuike-emerie-b Location: Enugu State, Nigeria Professional Summary Dedicated and customer-focused professional with a background in Civil Engineering (OND, IMT Enugu) and over 3 years of experience in customer service, mail management, and client support. Skilled in handling customer inquiries, managing correspondence, and ensuring seamless communication in fast-paced environments. Recognized for excellent interpersonal skills, problem-solving ability, and commitment to delivering high-quality service. Open to remote and on-site opportunities in customer support, administrative assistance, or client relations. Core Skills • Customer Service & Client Support • Mail Management & Documentation • Communication & Interpersonal Skills • Remote Collaboration & Time Management • Conflict Resolution & Problem-Solving • Team Coordination & Organizational Skills Professional Experience Customer Service Representative (Travels) | Remote | Jan 2024 – Jul 2024 • Assisted customers with travel bookings, inquiries, and issue resolution. • Managed emails and calls to ensure timely responses. • Delivered professional customer support that improved satisfaction rates. Telemarketer | ISI (Remote) | Sept 2023 – Nov 2024 • Conducted outbound calls for health insurance campaigns. • Built rapport with prospects and converted leads into active customers. • Maintained accurate client records and followed up on inquiries. Customer Care Representative | Hyggeoid Properties (Remote) | Feb 2022 – Oct 2023 • Responded to customer inquiries via phone, chat, and email. • Resolved client concerns effectively to maintain satisfaction. • Supported the customer care team in improving service delivery. Manager | Ama Breweries, Abuja | Mar 2020 – Jan 2022 • Supervised staff and oversaw daily operations. • Coordinated inventory, scheduling, and workflow. • Strengthened customer relationships through quality service. Education & Certifications • OND, Civil Engineering – Institute of Management and Technology (IMT), Enugu State | 2023 • Caregiving Training Program – The Nanny Academy, Nigeria | 2024 – Present • CPR, AED, and First Aid Certification – SaveaLife.com (NHCP Solutions) | Completed Jan 2025 • West African Senior School Certificate (WAEC) – Model High School, Nigeria | Completed 2018 Languages • English – Fluent • Igbo – Proficient Additional Information • Strong customer relations and administrative support background. • Quick learner with ability to adapt to new work environments. • Open to remote or on-site roles in customer service, administration, or client support.