Chiara Oleucci

CHIARA OLEUCCI CUSTOMER SERVICE SPECIALIST CONTACT --Lisbon, Portugal SUMMARY Friendly and reliable professional with a background in customer support, reception and hospitality across different countries and cultures. Naturally empathetic, well-organized and passionate about people and communication. My experience taught me how to manage clients with care and efficiency, handle stressful situations with calm EDUCATION UNIVERSITY OF MACERATA (IT) Bachelor’s Degree in Eastern and Western Languages and Literature October 2022 IEPP INSTITUTE, GENOA (IT) Advanced Course in Mindfulness & Emotional Management (500h) January - April 2023 and always maintain a positive attitude. My strong interpersonal and organizational skills, together with an international mindset and genuine interest in people give me a strong base for delivering high-quality support in fast-paced and multicultural environments EXPERIENCE EXECUTIVE CUSTOMER SERVICE SPECIALIST Meta Project - Teleperformance (Lisbon) HARD SKILLS March 2025 - Today Delivered high level support to top-tier Meta Clients globally CRM Management Handled complex inquiries related to business account integrity Microsoft Office, Google Workspace Collaborated cross-functionally with internal teams to escalate Cash handling and POS systems and resolve high-impact client issues efficiently. Scheduling and order management CUSTOMER SERVICE SPECIALIST HACCP certificate January 2024 - March 2025 SOFT SKILLS Active listening and empathy Problem solving under pressure Customer support via email,chat and phone for Meta advertisers Resolved business accounts and policy-related issue Meeting target KPIs month over month assuring project stability RECEPTION & HOSPITALITY ROLES Effective communication Multiple locations in Italy, Poland & Spain Fast adaptability 2017 – 2023 Team collaboration Throughout the years, I’ve worked across different customer-facing roles - waitress, bar assistant, ice cream shop - where I developed strong LANGUAGES Italian: Native interpersonal and communication skills. I learned how to deal at best with people, manage busy shifts with a smile, and keep my focus on the customer’s comfort and satisfaction. English: Fluent (B2+) Managed guest relations and dining services Spanish: Fluent (B2) Served as team lead in coordinating food service and managing room assignments Supported team collaboration and smooth service even under pressure