Chiamaka Queeneth Nnagbo

CHIAMAKA QUEENETH NNAGBO EXECUTIVE ASSISTANT Remote | Enugu, Nigeria | Website PROFESSIONAL SUMMARY Tech-savvy Executive Assistant and operations specialist with hands-on experience supporting C-level executives and remote leadership teams across administrative, executive, and operational functions. Proven ability in managing high-volume inboxes, calendars, task execution, and cross-functional communication while building automated workflows that improve efficiency, productivity and visibility. Highly organized, proactive, reliable, and willing to learn new systems, with a strong track record of owning processes, streamlining operations, and delivering consistent support in fast-paced remote environments. WORK EXPERIENCE E xecu t i ve A ss i st an t | E KC Pr o S olu tion s LL C Geo rg ia, US (Re m o te ) • • • • • Managed client onboarding, inbox communication, and CRM updates in Monday.com, using automated reminders to increase client response rates by over 50%. Built and maintained automated workflows in Airtable, reducing manual administrative work by approximately 45% and improving task visibility for leadership. Tracked deadlines and followed up with team members consistently, contributing to a 98% on-time task and deliverables completion rate. Coordinated calendars, meetings, and follow-ups across time zones, reducing scheduling conflicts and missed meetings by over 30%. Created structured onboarding systems and SOPs using Notion and Google Workspace, improving customer experience and team efficiency by 35%. Op er a t ion s M an ag e r | Min is try of C u ltu r e an d Tou ris m Ak wa I bom, N ige ri a • • • • • J u ly 2 02 4 - J u n e 20 2 5 Provided administrative and operational support for departmental activities, assisting with daily scheduling, email correspondence, and task coordination. Created SOPs, templates, and internal documentation in Notion and Google Workspace, cutting onboarding and recurring task setup time by 25%. Followed up on action items and deadlines across teams, contributing to smoother execution of departmental initiatives. Prepared weekly operational updates and progress reports for the Director of Tourism, improving decision-making and follow-through. Pr oj ect M an a g er | E n er gy R es ea rch C en t e r E nugu, N ige ria • • Mar ch 20 24 - D e ce mb e r 20 25 Ap r il 20 22 - Ma y 2 02 4 Oversaw project documentation and scheduling to maintain workflow consistency across departments. Managed project dashboards and reports in Google Sheets, improving visibility into task progress and research milestones. Assisted in compiling and presenting project findings in clear, accessible formats for both technical and non-technical audiences. • • Cultivated a culture of organization and accountability through well-structured communication and file management systems. Cleaned and organized company databases in Excel, reducing data errors and duplicate entries by 65%. CORE SKILLS • • • • • • • • • • • • Virtual Assistance & Administrative Support Scheduling & Meeting Coordination Inbox, and Calendar Management Research & Data entry Reporting & Presentation Client Onboarding/ Coordination CRM & Workflow Automation/Setup Executive Support Customer Service Documentation & SOPs Creation Time Management & Prioritization Excellent Communications TOOLS • • • • • • • Task Management: ClickUp, Monday.com, Trello, Notion Database & Workflow Tools: Airtable, Zapier, Microsoft 365 Communication: Slack, Microsoft Teams, Gmail Scheduling & Productivity: Google Calendar, Calendly, Google Workspace CRM & Customer Support: GoHighLevel, HubSpot, Zendesk Reporting & Tracking: Google Sheets, Airtable Automations: Zapier, Make.com EDUCATION B ach e lor o f Sc ien c e , M i crob io logy Un iv e rs ity of Ni g eri a J u ly 2 02 3 CERTIFICATION & TRAINING No Cod e CR M Au to m at i o n s – W itt y Ac ad em y 20 25 Vir tu a l A ss is tan t – A LX _ Af ri ca 20 24 Tech n ic al Su p p o r t Fu n d am en t al s – Go og l e 20 23 Fo u n d a ti on s o f Pr o ject M an a gem en t – Go og l e 20 23