Chiamaka Ononikpo

CHIAMAKA TESSY ONONIKPO Abuja Nigeria Linkedin: www.linkedin.com/in/chiam aka-ononikpo-0b- Tel: +234 - Email:-PROFESSIONAL SUMMARY Results-driven professional with expertise in customer service representative, Virtual Assistant lead generation, project management, and appointment setting with years of diverse experience, I offer a unique blend of interpersonal, and problem-solving skills in focusing on enhancing client engagement and increasing conversion rates through effective communication and negotiation. Adaptable to fast-paced environments, collaborate effectively with cross-functional teams, and leverage innovative solutions to achieve business objectives. Committed to continuous improvement and eager to contribute positively to your team's success. SKILLS         Teamwork and collaboration Proficient in using customer relationship management (CRM) Tools Attention to detail and organizational skills Active listening and empathy Strong problem-solving abilities Attention to detail and organizational skills Excellent verbal and written communication skills Appointment Scheduling and Lead Generation WORK EXPERIENCE Digital Witch Support Community IT Support Specialist: November 2023 - Present Customer Service Representative:  Effectively managed contract, achieving customer's expectations and 40%  Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement  Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.  Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.  Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Virtual Assistance/Administrative Duties  Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire, HubSpot, zen desk, monday.com, Google Suite, etc.  Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records.  Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies.  Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.  Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.  Good knowledge of report writing, research, and recommending efficient and industry-related findings.  Performs other administrative duties, data management, and support to enhance the smooth running of the office. Project Management:  I provided planning, organizing, tracking, and collaborating on projects to enable me to set goals, allocate resources, create schedules, and monitor progress efficiently.  Created task management, Gantt charts, file sharing, and communication among teammates.  Streamlining workflows and facilitating communication.  I programmed teammates to stay organized, meet deadlines, and achieve project objectives effectively. Booking and Setting Appointments:  My role is to simplify the process of scheduling appointments, meetings, or reservations.  I allow users to view their availability, select preferred dates and times, and book appointments with ease.  Integrated calendar systems, automated reminders, and notifications to streamline the scheduling process.  Managed multiple appointments, handling cancellations or rescheduling, and syncing appointments across devices.  Reduced scheduling conflicts, and improved customer satisfaction in various industries Lead Generation:  I generated leads and increased booking opportunities.  I optimized listings to enhance visibility and appeal and manage pricing strategies. Customer Service Representative Dec 2022 – Jun 2023 Phoenix Luxury Apartment, Abuja, Nigeria  Excellent communication skills, both verbal and written, to effectively interact with customers and other team members.  Ability to handle customer inquiries, complaints, and requests professionally and ensure customer satisfaction.  Good interpersonal skills to interact positively with team members from other departments with varying needs  Proficiency in using office software (e.g., Microsoft Office and Google Suite) to manage tasks effectively  Maintained a professional and courteous demeanor in all interactions.  Ability to assess situations and resolve issues promptly and effectively. Marketing Jun 2023 - Dec 2023 Gabs Loan Company, Abuja, Nigeria  Ability to communicated with customers effectively in person and through various communication channels such as email, chat, and phone.  Conducted market research to identify target audiences, market trends, and competitor analysis to inform marketing strategies.  Developed strategies to attract potential clients, generate leads and increase revenue  Effectively manage time, prioritizing tasks to meet customer needs and achieve performance goals.  Tracked and reported on key performance indicators related to customer success, such as customer satisfaction scores and retention rates.  Proven experience in customer retention and satisfaction Community Healthcare/Data Entry November 2021 – November 2022 Primary Healthcare Agency (NYSC) • Giving out Covid 19 Vaccine • Going out to give immunization to children • Going out to rural community to advice people about Covid 19 Vaccine, to also take precaution of malaria by buying mosquito net and insecticides taking the medication when needed • Operating equipment with minimal supervision. • Knowledge of air borne and contact allergies. • In-depth experience of working with a variety of microorganisms. • Fair understanding of QA concepts. • Excellent interpersonal and organizational skills. • Superb attention to details and can remain focused for long period of time. Plant Quality Assurance (IT) November 2018 – November 2019 Nigerian Bottling Company • Exclusive disinfecting in the laboratory daily. • Ensured the facility’s hazard analysis and critical control point systems met regulatory requirements. • High-level written and verbal communication skills. • Ability to priorities schedule and organize laboratory test. • Observed quality control practices. • To ensure plant and food safety • To ensure good quality assurance • To Ensure all beverage test e.g Brix, Carbonation, taste, appearance, date code, crown crimp, torque, residual ozone, m-alkalinity, fill height and net content are correctedly performed. EDUCATIONAL LEVEL:    B.Sc Biochemistry Abia State University, Abia State Sept 2019 Secondary Certificate Examination (SSCE) Federal Government College Okigwe, Imo State. July 2010 First School Leaving Certificate Holy Spirit International Academy, Anambra State. July 2004 PROFESSIONAL TRAINING/ CERTIFICATIONS • Customer Service (Google) January 2024 • Technical Support Foundational ( Google ) • Teaching English as a Foreign Language Course 120 Hours – TEFL • Time Management Fundamental LinkedIn November 2023  Customer Support Skills November 2023  A Mini-Course on Time Management November 2023  Introduction to Cloud Computing with AWS, Azure, and GCP November 2023  Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation February 2024 April 2024 December 2023