CHIAMAKA OKORAFOR
EXPERIENCE
PIGGYTECH GLOBAL, LAGOS— Customer Success Associate
JANUARY 2025 - DECEMBER 2025
● Managed client accounts, delivered exceptional email-based customer support, and maintained
strong relationships.
● Utilized email platforms for targeted communication, proactively addressing customer needs, and
onboarding new clients.
● Tracked and reported on customer success metrics, collaborating with internal teams to improve
customer experience and increase retention.
LUCHY-O EYE CARE CENTRE, LAGOS — Business Development Associate
JUNE 2024 – MARCH 2025
●
●
●
●
Identified and secured strategic partnerships to expand the clinic’s customer base.
Developed sales funnels and processes to optimize lead generation and conversion.
Analyzed the clinic’s engagement strategies to increase client acquisition and retention.
Utilized CRM tools and sales databases to track and manage leads.
FESTAC PRIMARY HEALTH CENTRE, LAGOS — Pharmacist
DECEMBER 2023 – OCTOBER 2024
● Dispensed medications to patients and counselled medication use.
● Compiled and presented high-quality reports and presentations on finances and medications
dispensed.
● Collaborated effectively with a multidisciplinary team to optimize and coordinate patient care.
● Participated in community outreach and health awareness programs, representing the organization
to a diverse group of stakeholders.
CHEVRON NIGERIA LIMITED, LAGOS — Graduate Pharmacy Intern
JULY 2022 – JULY 2023
● Counselled patients and clearly communicated information on medication use, expected outcomes,
and possible adverse effects.
● Collaborated with other members of the interdisciplinary health care team to achieve optimum
care outcomes.
● Assisted senior pharmacists with data collection and analysis for medical and financial reports.
EDUCATION
OBAFEMI AWOLOWO UNIVERSITY, ILE-IFE — Bachelor of Pharmacy
JANUARY 2022
● Graduated with a distinction.
● Recipient of the Shell Petroleum Development Company of Nigeria Limited (SPDC) Joint Venture
University Scholarship Award.
● Represented the university at the Shalina Young Talents Award
MIVA OPEN UNIVERSITY — Master of Business Administration
JANUARY 2026 - PRESENT
RESEARCH EXPERIENCE
● Florence Akinwumi, Chiamaka Okorafor, Lawrencia Ukatu, Ezekiel Akinkunmi
Hand Washing Practices and Antibiotic Susceptibility of Palmar Bacterial Flora in a Tertiary
Education Institution in Nigeria, EMJ Microbiology and Infectious Diseases, 2024;5[1]:77-88.
https://doi.org/-/emjmicrobiolinfectdis/EPHS3736.
● Chiamaka Okorafor, Ugochi Okorafor, Nnanna Achime, Onyinyechi Okam, Casmir Amadi
Cardiovascular risk factors in outpatients presenting to a cardiac health facility in Nigeria: a
retrospective study. Submitted for publication.
● Ugochi Okorafor, Chiamaka Okorafor, Nnanna Achime, Onyinyechi Okam, Casmir Amadi
Serum uric acid is independently associated with increased cardiovascular risk in Nigerian
patients. Accepted abstract for the 5th Edition of the Cardiology World Conference.
● Ugochi Okorafor, Chiamaka Okorafor, Nnanna Achime, Onyinyechi Okam, Casmir Amadi
The hypertriglyceridemic waist phenotype is indicative of increased cardiovascular risk in a cohort
of Nigerian Patients. Accepted abstract for the British and Irish Hypertension Society 2024 Annual
Scientific Meeting
SKILLS
Microsoft Office | Google Workspace (Docs, Sheets, Slides) | Front | Notion | Canva | Microsoft Power BI |
Communication | Time Management | Attention to detail
COMMUNITY SERVICE
● Community outreach for hypertension, diabetes, and malaria screening in Festac Town, Lagos
(June 2018)
● Community outreach to increase handwashing awareness of students of Obafemi Awolowo
University and taught proper handwashing techniques where appropriate (May-July 2021).
● Community outreach organized by the Lagos State government to increase awareness of health
issues and provide assistance to affected individuals (May 2024)
