Chiamaka Okafor

CHIAMAKA B. OKAFOR Administrative • Operations • Customer Support (Email & Chat) • Sales Support Remote | Available for long-term & project-based support PROFILE Detail-oriented Virtual Assistant with experience supporting founders and startup teams across administrative operations, executive support, customer communication, and sales support. Skilled in managing inboxes, calendars, CRM systems, customer inquiries, and internal processes to keep daily operations running smoothly. Specialized in written customer support via email and live chat, making me a strong fit for global, remotefirst teams. Proactive, organized, and reliable, with a strong understanding of startup workflows, project coordination, and sales operations. SKILLS        Virtual Assistance Administrative & Executive Support Startup & Founder Support Operations Assistance Customer Support (Email & Chat) Inbox & Calendar Management CRM Management        Lead Management & Follow-ups Sales Support & Pipeline Tracking Task Coordination Documentation & SOP Creation Process Improvement Research & Reporting Data Entry & Record Management WORK EXPERIENCE Virtual Assistant - Administrative & Executive Support (Remote) Charis | Part-time | February 2024 – Present  Provided day-to-day administrative and executive support to founders and startup teams  Managed inboxes and calendars, scheduled meetings, organized documents, and conducted online research  Prepared reports, presentations, and internal documentation to support decision-making  Maintained confidentiality while handling sensitive information and communications  Ensured smooth daily operations by staying organized, proactive, and detail-oriented Customer Support Assistant (Email & Chat) (Remote) Luminous Gold | October 2022 – January 2024  Handled customer inquiries and support requests through email and live chat platforms  Responded to customer questions, resolved issues, and followed up to ensure customer satisfaction  Maintained accurate records of customer interactions and support tickets  Assisted with creating and updating customer support documentation and FAQs  Delivered clear, professional written communication for global customers and remote teams Operations & Sales Support Assistant Remote | August 2020 - September 2022  Supported startup operations by coordinating tasks, updating CRM systems, and maintaining internal records  Assisted sales teams with lead management, follow-ups, and pipeline tracking  Updated customer and prospect data to ensure accurate reporting and smooth sales processes  Helped streamline workflows by organizing processes and supporting SOP creation  Worked closely with founders and team members to support daily operations and growth activities TOOLS & TECHNOLOGIES Google Workspace (Gmail, Calendar, Docs, Sheets) | ClickUp / Asana / Trello /Monday.com | Slack | Whatsapp | Airtable | Zoom / Google Meet | HubSpot CRM (and similar CRM tools) | Helpdesk & support tools (Zendesk, Freshdesk, Intercom, or similar) | Canva | Capcut EDUCATION & CERTIFICATIONS B.Sc. Nutrition & Dietetics University of Nigeria, Nsukka     ALX Virtual Assistant Certificate Google Project Management: Professional Certificate Inbound Sales Certified – HubSpot Academy Google Digital Marketing & E-commerce Professional Certificate