Chiamaka Okafor

CHIAMAKA B. OKAFOR Asaba, NG | - |-Virtual Assistant | Lead Generation/Telemarketing | Customer Support CAREER SUMMARY     Motivated and result-driven Virtual Assistant with over 3 years of experience in virtual customer support, telemarketing, and remote sales. Skilled in lead generation, outreach, and customer relationship management. Knowledgeable in using CRM tools and communication platforms to efficiently manage client inquiries and optimize sales processes. Experienced at managing multiple client accounts, ensuring customer satisfaction, and driving consistent revenue growth for remote sales teams. SKILLS AND PROFICIENCIES Customer Support (Live Chat, Email, Phone) | Lead Generation & Qualification | Telemarketing & Cold Calling |CRM & Sales Tools (HubSpot, Salesforce, Zendesk, Freshdesk) | Social Media Outreach & Sales Funnels | Product Knowledge Training | Conflict Resolution & Escalation Management | Calendar & Email Management (Google Workspace, Outlook) | Data Entry & Order Management | Email Campaign Management (Mailchimp) |Communication & Rapport Building | Performance Tracking & Sales Reporting WORK EXPERIENCE Lead Generation/Telemarketing Specialist | 10/2023- Present 360 Pitch Pro  Conduct over 100 daily outbound calls to potential leads, providing product information, answering inquiries, and closing deals.  Assist in identifying key decision-makers and tailoring outreach to specific business needs, improving overall sales efficiency.  Collaborate closely with the sales team to develop and implement outreach strategies that drove engagement and conversion.  Manage follow-up campaigns, nurturing prospects through personalized email sequences and phone calls Remote Sales Virtual Assistant | 02/2022 - 09/2023 Jocac Ltd  Coordinated calendars, booked appointments, and managed client communications to ensure a smooth sales process.  Performed cold outreach via email, social media (LinkedIn, Facebook), and telemarketing to generate qualified leads, leading to increase in overall client acquisition  Utilized LinkedIn Sales Navigator and Apollo.io to generate highly targeted leads, increasing lead engagement  Managed and maintained customer data in HubSpot, ensuring accuracy and timely follow-ups that resulted in a boost in conversion rates Customer Support Associate | 03/2019 – 01/2022 Nimra  Provided excellent virtual customer support, resolving customer issues, responding to complaints, and upselling additional services  Utilized Freshdesk for managing support tickets, tracking customer interactions, and maintaining customer satisfaction records.  Assisted in onboarding new customers by providing product knowledge training, improving their time-toproductivity by 27%.  Managed customer feedback and reviews, providing insights to the sales and product teams for product improvement strategies. EDUCATION Bachelor of Science | University of Nigeria Nsukka, NG TRAINING AND COURSES       Customer Success Management Fundamentals, LinkedIn Sales: Customer Success, LinkedIn Inbound Sales Certified – Hubspot Academy Customer Support Skills- Udemy. Customer Success Master Class- Customer Successu.org Master Course in Customer Relationship Management - Dr Jose J., Udemy