Chiamaka Oguamanam

CHIAMAKA OGUAMANAM  -   -    ·   Abuja     Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Skills Interpersonal skills Financial Planning Technical Knowledge Regulatory Compliance Project Management Time Management Customer Service Organizational Skills Leadership Abilities Relationship Building Staff Training Communication Skills Problem-solving Skills Organizational skills Relationship building and Management. Research and Analytical Skill Team Leadership Exceptional customer service Business Development Experience Head of operations TAJBank, Abuja March 2022 - Present Supervise the activities of the tellers' operations by assigning duties, solving problems, helping with complex transactions, and explaining policies, procedures, and regulatory requirements for transactions. Select, train, and evaluate the branch staff to enhance individual productivity and enable them to carry out their job functions efficiently. Supervise assigned Branch personnel such as tellers, customer service officers, and concierge. Maintain accurate records of customer transactions to ensure that the bank complies with regulatory guidelines regarding money laundering and fraud prevention. Reconcile branch reports and general ledgers to identify accounting errors and wrong postings. Identify sales opportunities and refer customers to the appropriate business units. Maintain operational standards to provide a conducive environment for both customers and employees. Have a thorough and comprehensive understanding of all retail products and services and sufficient understanding of all bank services to increase customer adoption and make effective referrals to other business units. Assistant Branch Manager Access bank January 2018 - January 2022 Managed daily operations of the branch in the absence of the branch manager and assist the branch Manager in implementing business development strategies for assigned branch to improve team efficiency and customer experience contributing to the growth of the branch. Supervised assigned Branch personnel such as tellers, customer service officers, and concierge under the direction of the branch manager. Provided support and guidance to staff on resolving customer complaints and issues. Reconciled branch reports and general ledgers to identify accounting errors and wrong postings. Identified sales opportunities and refer customers to the appropriate business units. Maintained excellent customer service by responding timely to customer issues, following up with customers to ensure satisfaction. Education Master's in project management Rome Business School Expected graduation October 2024 Bachelor of ARTS (Mass Communication) University of Nigeria Nsukka March 2013 WASSCE FGGC Owerri February 2009 Certifications Google project management The Chartered Institute of Banking (ACIBN) Management Training-, Executive trainee Programme, Access bank, Nigeria Accomplishments Reduced error rate by over 20% through adequate supervision and accountability. Assisted and resolved an average of 30 customer issues per day and cross sold the bank products which led to an increase in the bank's profit. Improved productivity by 30% among team members by improving on redundant processes. Maintained excellent customer service by responding timely to customer issues, following up with customers to ensure satisfaction which helped in improving customer experience by 26%. Efficiently managed a team of up to 11 employees. Received Excellent Ranking in Branch audits in 2 consecutive years. References References available upon request.