CHIAMAKA BLESSING OGBAJIE
VIRTUAL ASSISTANT
Nigeria | Plot 2344 Zone E Ext, Abuja, Nigeria | -|-| LinkedIn:https://www.linkedin.com/in/chiamaka-ogbajie
SUMMARY
Focused, highly creative, and proactive Virtual Assistant with 2 years of experience in
providing top-notch administrative support. Adept at handling various tasks, from
managing emails and calendars to conducting research and delivering exceptional
customer service. Strong communication and analytical skills and strategic planning
abilities. Proficient in the use of Slack, Microsoft Office, Trello, calendly, and Google
Workspace, with foundational knowledge in SEO, and content marketing. Seeking to
contribute organizational and communication skills to a dynamic remote team.
CERTIFICATIONS
● Excel Basics – dbrown Consulting, March 2020
● Soft skills training – Jobberman, March 2020
● Digital Marketing – Great learning, February 2022
● Digital Marketing Strategy – Great learning, February 2022
● Content Marketing Basics – Great learning, February 2022
● Customer Service – eLearning, March 2022
● Email Marketing – Hubspot Academy, November 2022
● Email Marketing – Great learning, March 2022
● Google Analytics – Great learning, March 2022
● Business Analysis (In view) – Alison 2023
● Business Analytics with Excel – Simplilearn 2023
EDUCATION
African Leadership Xcelerator – Virtual Program
Virtual Assistant
July 2022 – September 2022
Bayero University Kano– Kano, Nigeria
BSc, Economics
January 2011 – March 2015
Bayero Computer Institute Kano– Kano, Nigeria
Diploma in Information Technology
January 2014 – March 2014
WORK EXPERIENCE
Virtual Assistant(Volunteering)
November 2022 - Till Date.
Golden Heart Foundation, Lokogoma – Abuja, Nigeria.
● Managed emails, scheduled appointments, and maintained calendars, ensuring
seamless coordination and timely responses.
● Conducted in-depth research on various topics, producing detailed reports and
summaries to assist clients in making informed decisions.
● Crafted impressive presentations using Microsoft Office Suite, enhancing client
engagement and communication.
● Addressed client inquiries and resolved issues promptly, ensuring high levels of
customer satisfaction and retention.
● Collaborated with team members to optimize administrative processes, leading to
improved efficiency and productivity.
Virtual Administrative Assistant
February 2021 - Till Date
STURDYWINGS EDUCATIONAL – Abuja, Nigeria.
● Answer inquiries, provide estimates, and set- up course orders for clients.
● Engaged customers on our social media platform to increase business reach and
awareness.
● Collated and distributed mail.
● Update office policies as needed
Virtual Manager | Customer Service Agent
September 2020 - October 2023
AIRTEL RED SHOP – Imo, Nigeria.
● Ensured complete resolution of complaints as well as addressed root causes to
avoid recurrence in an effective and timely manner.
● Achieved an increase in sales by 20% in two months via customer referral by
offering a discounted rate based on referral.
● Increased customer engagement growth from 10% - 30% by extending service to
tackling other issues relative to and associated with the product and service
offered.
Customer Service | Call Support Representative January 2017 - September 2018
LG Service Center – Kano, Nigeria
● Created a system that checked and documented customer complaints and the
progress of repairs/maintenance carried out by the technical staff daily.
● Collected and analyzed customer information to prepare product repairs and
maintenance reports.
● Ensured daily delivery and notification of customers on repairs being ready for
delivery and pick up.
SKILLS
Communication
INTERESTS
Nature & Music
Organization
Networking
Technical proficiency
Collaboration
Researching & Education
LANGUAGES
Igbo - Native
English - Fluent
Hausa - conversational
