CHIAMAKA
IKECHUKWU
General Virtual
Assistant
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Professional Summary
Highly skilled virtual assistant with 5+ years of experience providing
comprehensive administrative support to executives and entrepreneurs.
Proficient in managing calendars, arranging travel, coordinating
meetings, and handling confidential information. Proven track record of
streamlining processes, improving efficiency, and delivering exceptional
client satisfaction. Technologically savvy, and adept at utilizing various
communication and collaboration tools.
Skills
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Agile Project Management
Customer Service
Ability to Work Under Pressure
Ability to Multitask
Effective Time Management
Knowledge of Office Systems
Accounting
Finance and money management
Scheduling
Time management
Data entry
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Experience
Virtual Assistant, Prince Mega Agency, Port Harcourt
January 2022- December 2023
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Provide comprehensive administrative support to multiple
executives, managing, calendars, scheduling appointments,
and coordinating meetings across different time zones.
Conduct thorough research and prepare reports,
presentations and correspondence with high accuracy and
attention to detail.
Manage travel arrangements, including flight bookings,
hotel accommodations,s and itinerary planning, resulting in
seamless travel experiences.
Maintain confidentiality and handle sensitive information
with utmost professionalism.
Streamline office procedures and implement efficient
organizational systems, increasing productivity and time
savings.
Administrative Virtual Assistant, Taco Global, Port Harcourt
November. 2019 - September.2021
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Successfully manage multiple administrative projects per week.
Communicate with the CEO and 4 managers to ensure the
delivery of high-quality work.
Promptly respond to emails and calls, and manage schedules to
assure positive workflow.
Serve as the first point of contact with regular client interfacing,
providing optimal customer service at all times.
Handle all aspects of travel management for employees,
including researching itineraries, making reservations, and
booking flights.
Assist with the development and deployment of
communications, including newsletters, emails, and webinars.
Maintain confidentiality and handle sensitive information
with utmost professionalism.
Virtual Assistant, Godex ventures, Port Harcourt
August 2017 - May 2019
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Served as a reliable and efficient Virtual Assistant for various
clients of this boutique agency.
Acted as a "right hand" support to clients, answering calls and
emails on their behalf with punctuality and professionalism.
Assisted 15-20 clients per week with complex tasks including
calendar management, group logistics, filing systems, and project
coordination.
Prepared internal and external documents for team members
and partners.
Worked with the highest level of professionalism among staff
and clientele at all times.
Maintain confidentiality and handle sensitive information
with utmost professionalism.
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Education
Ignatius Ajuru University / B.scEd
January 2019 - MONTH 2023, Rivers State, Nigeria
Accounting and Education
Languages
English - expert
Igbo -Native
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Training
Digital witch community
● Comprehensive training in customer support
● Trained in CRM tools such as Zendesk, Freshdesk,
Hubspot, and Intercom.
● Trained on project management tools such as Trello,
ClickUp, Monday.com
● Lead generation tools such as Apolo, lead scrape, etc
● General virtual assistant training
Certified Virtual Assistant (CVA) | ALX Africa Virtual
Assistants | 2022
● Comprehensive training program covering virtual
assistant best practices, communication skills, time
management, and client relations.
Tools I have worked with
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Freshdesk
Trello
Zapier
Logmein
Zoom
Slack
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ClickUp
Monday.com
Google suite
Microsoft 365
Calendly
Picktime
