Chiamaka Nwankwo

CHIAMAKA NWANKWO - -Chiamaka Nwankwo Customer Support Specialist PROFILE Organized candidate experienced in supervising clerical staff and providing administrative support. Skilled in creating and maintaining efficient office systems, streamlining office operations, and ensuring the accuracy of data entry. Proven track record of fostering strong customer service relationships, increasing staff morale, and exceeding customer satisfaction goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. EDUCATION Bachelor of Science: Accounting and Education- EXPERIENCE Customer Support Specialist 02/2019 – 07/2023 Prince Mega Agency, Remote  Ignatius Ajuru University, Port Harcourt, Nigeria. Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining the root causes of problems.  Escalated critical customer issues to the supervisor to avoid lost revenue and canceled policies.  Corresponded with delinquent customers to collect payments and make billing arrangements. SKILLS  Informed customers of upcoming promotions and deals to boost sales  Responded to customer requests for products, services, and company information. Customer Relationship  Solved customer concerns promptly. Management  Assisted my customers in carrying out research Customer Needs Assessment Issue Escalation Customer Engagement Troubleshooting Client Engagement Proficient with CRM tools Microsoft office suite Customer Support/Service Executive  Collaborated closely with other departments on issue resolution within established service-level agreements  Identified trends in customer feedback data that could be used to improve overall product experience.  Met daily customer service quotas with a focus on quality.  Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce and Zendesk.  Efficiently identified customer needs through active listening and questioning techniques.  Inspected equipment and read order sheets to prepare for delivery to users. Knowledge base Customer satisfaction INTEREST Customer service Reading Writing 03/2018 – 01/2019 Taco Global, Hybrid SKILLS PROFESSIONAL EXPERIENCE Lead Desktop Support Team Collaboration Technical Support Godex Lighting Venture, Onsite  Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining the accuracy of the work product.  Established positive relationships with customers by providing timely, courteous service that exceeded expectations  Developed working knowledge of company products and services to ensure accurate information was provided to customers.  Provided customer support to clients with technical and non-technical inquiries, utilizing problem-solving skills to identify solutions.  Assisted with training and mentoring new team members.  Handled customer complaints and inquiries courteously and efficiently and responded with empathy. Appointment Coordination Customer Retention Online Chat and Email Problem solver Documentation and note Product sales Relationship building 02/2017 – 12/2017 LANGUAGE English Igbo REFERENCE AVAILABLE UPON REQUEST PROFESSIONAL DEVELOPMENT Developing quality customer service skills July 2016 Alison Customer services: handling abusive customer June 2022 LinkedIn Customer service: serving customers through chat and text, June 2022 LinkedIn Customer service: problem-solving and troubleshooting June 2022 LinkedIn