Chiamaka Nwadike
Customer Service/ Customer Success
PROFESSIONAL SUMMARY
Dedicated and result driven Customer Service professional with 5+ years of experience in providing exceptional customer
support. Proven ability to build rapport, resolve issues and ensure customer satisfaction. Seeking an opportunity to contribute
my skills and expertise in a dynamic customer-focused enterprise.
EXPERIENCE
Capital Boost Ltd, Lagos -- Customer Success Specialist
April 2022 - PRESENT
● Build business relationships with current and potential clients via face-to-face meetings or video conferencing to
deliver opportunities.
● Construct retention and growth strategies and delivered
● on strategies to build a strong business pipeline.
● Oversee, maintain and upgrade existing accounts.
● Set up and onboard new accounts.
● Respond promptly to customer queries to increase overall satisfaction.
● Build and establish strong relationships with customers, enabling long-term partnerships.
● Evaluate clients' feedback to brainstorm ways to improve products and provide quality customer service.
MyXalary, Lagos – Customer Service Executive
September 2021 – March 2022
● Provide excellent service through phone, email, and live chat channels.
● Handle customer inquiries, resolve issues, and escalate complex cases to the appropriate teams.
● Maintain a high level of product knowledge to assist customers effectively.
● Process orders, returns, and exchanges accurately and efficiently.
● Collaborate with cross functional teams to improve overall customer experience.
KEY ACHIEVEMENTS
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Improved customer retention by 20% within 5 months
Reduced average response time by 40%, improving customer satisfaction.
Successfully onboarded and supported 100+ clients
Contributed to 30,000,000 in renewal and expansion revenue.
SKILLS
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Complaint resolution
Customer Retention & Churn Reduction
Excellent communication and interpersonal skills
Product onboarding & Adoption
Upselling & Cross-selling
Communication skills
Problem solving
Time management and organizational skill
Customer Service and Assistance
Account management
EDUCATION
University of Nigeria, Nsukka – BSc 2015 - 2019
BSc in Education Political Science
REFERENCES
Available on request
