Chiamaka Nnadi

Hey there! I'm Your Next Customer Support Rockstar!

First off, thanks for stopping by my profile! If you're looking for someone who genuinely enjoys helping customers and solving problems in the e-commerce world, you've found your person!

I've spent years in the customer support trenches, specifically in e-commerce, and I've pretty much seen it all - from the "where's my order?!" panicked messages to the "how do I return this?" questions that come in at 11 PM on a Sunday. And you know what? I still love what I do!

I'm that support person who:

• Actually responds to customers like they're human beings (crazy concept, right?)

• Can defuse even the angriest "I want to speak to a manager" situations

• Knows how to turn a disappointed customer into a loyal fan

• Doesn't need a script to sound friendly and helpful

• Can juggle multiple support channels without breaking a sweat

• Understands that your brand reputation lives and dies in the support inbox.

-Uses ChatGTP to create effective responses in a manner that allows personalization

My Areas of Specialty Include:

➢ E-Commerce Customer Support

➢ Order Processing & Tracking

➢ Returns & Refund Management

➢ Product Information Assistance

➢ Complaint Resolution

➢ Customer Satisfaction Monitoring

➢ Live Chat Support

➢ Email Support

➢ Phone Support

➢ Social Media Customer Service

➢ Customer Feedback Collection & Analysis

➢ FAQ Development & Maintenance

➢ Shipping & Delivery Coordination

➢ Chargeback and Payment Issue Resolution

➢ CRM Management

➢ Customer Account Management

➢ Inventory Query Handling

➢ Promotional Information Support

➢ Cross-selling & Up-selling

➢ Post-purchase Follow-up

Core Skills:

➢ Exceptional Customer Service

➢ Patient & Empathetic Communication

➢ Multi-channel Support Management

➢ Conflict Resolution & De-escalation

➢ E-commerce Platform Knowledge

➢ Fast Response Time Management

➢ Excellent Written Communication

➢ Problem Analysis & Resolution

➢ Product Knowledge Management

➢ Attention to Detail

➢ Ability to Work Under Pressure

➢ Time Management

➢ Multicultural Sensitivity

➢ Active Listening

➢ Team Collaboration

➢ Adaptability & Flexibility

My Day-to-Day Support Skills:

• Handling those never-ending support tickets (and actually closing them!)

• Sorting out order mix-ups and shipping disasters

• Turning complicated product questions into simple explanations

• Managing returns without making customers jump through hoops

• Following up to make sure customers are actually happy

• Spotting trends in customer issues before they become bigger problems

• Helping customers actually find what they're looking for on your site

Tools I've Mastered:

I've worked with pretty much every support tool out there:

• Shopify & WooCommerce (like the back of my hand)

• Zendesk, Freshdesk, Gorgias, Re:amaze (lived in these platforms)

• Live chat systems that ding all day long

• Email management that doesn't result in inbox nightmares

• CRMs that actually help instead of creating more work

• The usual suspects: Slack, Asana, Google Workspace, ChatGTP etc.

Why Work With Me?

Let's be real - customer support can make or break your e-commerce business. One bad review can undo months of marketing work. I take that responsibility seriously, but I also bring some fun and personality to the job.

I'm looking to join a team that values customer experience as much as I do. A place where going above and beyond for customers isn't just a slogan but something we actually do.

If you want someone who will treat your customers like real people and your business like it's their own, let's chat! Just send me a direct message (not an invite) and let's talk about how I can help your customers fall in love with your brand.

P.S. I'm also really good at finding GIFs that perfectly match the support situation. It's my secret superpower! 😉

Regards,

Chiamaka.