Chiamaka Mgbudomobi

CHIAMAKA MGBUDOMOBI CUSTOMER SERVICE REPRESENTATIVE-| - SUMMARY Customer Support Specialist with over 5 years of experience delivering prompt and professional support across phone, email, chat, and ticketing systems. Skilled in resolving customer complaints, troubleshooting product issues, and providing accurate information in a friendly and efficient manner. Proficient in CRM tools, clear communication, and maintaining detailed records to support team goals. SKILLS Excellent Communication Product Knowledge Multitasking Abilities Detail-Oriented CRM Proficiency Proactive & Friendly Team Collaboration Task Prioritization Proficient Problem-solving WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVEMar 2022 – January 2025 Konfam Bonus Gaming Limited – Remote. Delivered prompt, multi-channel support by managing 50+ daily customer inquiries through phone, email, and live chat, ensuring timely and professional communication across all support channels. Troubleshot technical and service-related issues and escalating complex cases to the appropriate team when necessary, increasing contact resolution rate by 20%. Provided detailed information about gaming features and promotions, contributing to a 15% improvement in overall customer satisfaction ratings. Accurately documented customer interactions and resolutions in the CRM system, ensuring consistency and regulatory compliance. Collaborated with teams to stay updated on evolving products and services, enhancing service quality and contributing to continuous process improvements. ADMINISTRATIVE & SCHEDULING ASSISTANT Mar 2019 – Feb 2022 Dillon Construction Nig Ltd – Remote Answered inbound client calls and scheduled over 70 service and project-related appointments monthly, minimizing booking conflicts and improving overall team coordination. Provided real-time updates to clients and internal teams regarding appointment changes, job delays, and technician availability, helping improve on-time job completion by 20%. Coordinated technician availability and appointment bookings to ensure the right personnel were dispatched to each job, optimizing workflow and reducing scheduling gaps. Maintained accurate and up-to-date records of service appointments, job details, and client communications Managed procurement and timely delivery of building materials, reducing supply delays and lowering construction-related costs by 15% through strategic vendor coordination. CUSTOMER SERVICE REPRESENTATIVEDec 2015 – Feb 2019 Fidelity Bank PLC Call Center – Lagos Nigeria Handled a high volume of customer interactions (70+ per day) via inbound calls, chat, and emails, ensuring first call resolution, and efficient service. Conducted thorough KYC verifications during customer onboarding and account maintenance, ensuring compliance with regulatory requirements Performed detailed customer due diligence by verifying identity documents, monitoring account activity, and flagging suspicious transactions, contributing to a 15% reduction in potential fraud cases. Maintained detailed records of customer interactions and transactions via the internal CRM database, ensuring accuracy and compliance with banking regulations. EDUCATION University of Benin, Benin-City, NigeriaSeptember 2010– January 2014 BSc Mathematics and Economics